Cannot connect itsdeductible to turbotax

[mesquitebean]

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@jim greco wrote:

Did not work for this Mac User.

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You didn't describe your issue, so I assume you are referring to this FAQ for the "did not work."

https://ttlc.intuit.com/community/bugs-and-error-messages/help/turbotax-mac-connection-problem-when-...

I'll see if someone using a Mac can help you.

@macuser_22   Do you have any suggestion here?  Thanks!

If you end up needing TurboTax Support, here's how to reach them:

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days.

You can use this contact form to get an incident number and phone number.  Be sure in the dropdown menu you indicate you are using the CD/download version and the Mac OS.
https://support.turbotax.intuit.com/contact

[jkairys]

I have this same problem with my Catalina MacOS, TTAX deluxe 2021.  Deleting the the plist did nothing (all it has stored is my name, macintosh model and user) and I have no intuit keys stored in the keychain.

Turbotax does not appear to let me load it's deductible summary entries manually.  I spent hours loading items into it's deductible and I don't want to load them again into TTAX.

I can update TTAX deluxe app and I can log into  it's deductible, so I have connectivity...

[Katina S]

We apologize for the inconvenience, please contact us at customer support so we can further assist you.

@jkairys

[mesquitebean]

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@ jkairys wrote:

I have this same problem with my Catalina MacOS, TTAX deluxe 2021.  Deleting the the plist did nothing (all it has stored is my name, macintosh model and user) and I have no intuit keys stored in the keychain.

Turbotax does not appear to let me load it's deductible summary entries manually.  I spent hours loading items into it's deductible and I don't want to load them again into TTAX.

I can update TTAX deluxe app and I can log into  it's deductible, so I have connectivity...

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[Oops! TurboTax @ Katina S and I were typing at the same time.😁]

If you don't get suggestions in this user forum, here's how to phone the folks at TurboTax Customer Support for assistance.

Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[marilyncassidy]

windows

[MichelleLO]

You are commenting on an old thread that may contain outdated information. Do you have a specific question we can assist you with?

@marilyncassidy