Unable to transmit IL state return

[ILBK]

Again, i have called and spoke to TT at least 4 X (as recently as yesterday-2/26) and have received the same answer...they do not have a fix yet! 

What exactly did they "push" to you?  My understanding is that a fix is forthcoming but they have no idea when?

If in fact you were provided with a fix, this upsets me even more as this means they have a customer support team who has not been communicated with regarding a major issue!

[srd312]

This fix worked for me.  Elita at TurboTax was extremely helpful and acknowledged that there were issues with many of the states this year and they are working on fixes.  But the only known fix at this time for Illinois was to have them push a download to your online account.  Once she sent - I had my state taxes filed within 2 minutes.  She also stayed on the line to insure it would work so I wouldn't have to call back if it didn't.

[jeffreyml]

i tried working with them again and they tried to reinstall my state return. Still no luck transmitting. He said a fix may be in place early next week- time is running out.

[ILBK]

So it sounds like they have no clue what they're doing?  Some people get pushed a manual fix for IL and others don't?  I have called yet again and have been told there is no fix yet!  They keep telling me to delete my cookies and clear my cache and I keep telling them that I have tried this several times already and it does absolutely nothing!  The support people I have spoken with know nothing about any manual fixes and can only tell me to keep checking for updates!

This is unfortunate as I used to be a TT fan!

[ILBK]

Just called again.  On hold for 20 minutes, finally picked up...said he is not aware of any manual updates? I then got disconnected?   He had my number yet didn't call me back.  Calling again, on hold for another 10 minutes so far...very frustrating!

[ILBK]

OK!!!  Finished my call with Eva in support...she was 100% aware of the issue.  Sent me a link to manually download the IL state update and it worked!  My recommendation is to call and INSIST they send you the update! 

[BrandiLO]

For the update issues, please click here if you have a Windows PC and please click here if you have a MAC. These links will help with force or manually updating the software. If this does not work, please click here to get in contact with customer care. Tell the agent on the phone that it is a known issue and that the solution is to first push a federal download and then push the state. 

[jeffreyml]

tried all three options at least a couple times, still not able to transmit my state returns that are already paid for. 

My last talk with Customer service i was told the fix would be Mon-Tues of this week. i day down , still no fix. April will be here soon. 

Will Turbo tax pay interest on the 4 State returns i'm trying to file?

i don't have time each  night to try and fix something that i paid to have work.......

[ldwiley3]

Finally my return transmitted after uninstalling and reinstalling turbo deluxe. During installation noticed a download for Illinois that I hadn't noticed during prior reinstalls. Happy return is out of here but not happy with turbotax and how this situation was handled.

[AmyC]

For the update issues,

• please click here if you have a Windows PC
• please click here if you have a MAC.

These links will help with force or manually updating the software.

If this does not work, please click here to get in contact with customer care. Tell the agent on the phone that it is a known issue and that the solution is to first push a federal download and then push the state. 

Thanks @BrandiLO

[srbauer]

THIS STILL DOES NOT WORK!!!!!!!  I don't know what is going on with this program - I have uninstalled and reinstalled.  I have auto updated and installed the push and manual updates.  NOTHING WORKS.  I have called support twice now, and they told me to fill out the form for a refund.  NO RESPONSE FROM THAT EITHER.  I am shortly about to file a fraudulent charge on my credit card, as I have not received any fix nor a refund.  

[mar0863]

I had a feeling, so I submitted my Fed return separately and it sailed right through. I don't want to let TurboTax entirely off the hook here... but as an Illinois resident, familiar with how much Illinois really sucks... I have a sneaking suspicion that somehow the State of Illinois is F-ing over Turbo on this deal. Probably so they can hang on to our money for a couple more months to cover their check kiting and other financial fraud. But... with that said, if Turbo doesn't fix it soon, I'm still going to demand my money back. 

[jeffreyml]

still cant transmit....

Just had ab update, hoped for the best but i was let down again! Last year i ever use turbo tax. 

[Anonymous]

@srbauer @mar0863 We do apologize for the inconvenience. Please sign up to be notified when we have a fix for this issue.

[David J P]

Is there anything at all that can be done to transmit Illinois tax.  All I get is need update. I’m up to date. I have tried all the suggested fixes to no avail.