State tax filing

THIS STILL DOES NOT WORK!!!!!!!  I don't know what is going on with this program - I have uninstalled and reinstalled.  I have auto updated and installed the push and manual updates.  NOTHING WORKS.  I have called support twice now, and they told me to fill out the form for a refund.  NO RESPONSE FROM THAT EITHER.  I am shortly about to file a fraudulent charge on my credit card, as I have not received any fix nor a refund.