State Tax download

[Dm55015501]

my deluxe version of Turbo Tax will not download my Ohio State tax forms.

[mkillian2001]

We have the exact same problem in OH.  It's not you, it appears to be TurboTax.

[KathrynG3]

For state download issues, see this article: State install loop: state not installed

This link is for in general troubleshooting tips during installation.

For more specific help for the state:

Download TurboTax State (Windows)

Download TurboTax State (Mac)

If you are still experiencing unexpected results, please call in to TurboTax - click the link for your call-in options - and tell them you were given this message from the TurboTax Employee Experts in Community for the Call Center Team:

• your program is not updating.
• This is a known issue.
• The solution is for the call center pro's to push you
  • first the federal software, and
  • then the state.

Everything will work after the new download.

@Dm55015501

@mkillian2001

[pflugs7]

I purchased the CD version of Turbotax Deluxe 2019 and completed my federal taxes using that program. I was able to successfully submit the federal tax forms online. I cannot do anything at all with the Wisconsin state taxes even though it was to be included in this purchase. I have uninstalled and reinstalled Turbo tax and have run all the updates. 

I tried calling Turbotax for help & support at this number: [phone number removed] but of course the call would not go through. 

I have spent way too many hours on this, and am very disappointed to have paid for a program that is not working properly.  I would please like some help with this.

[ReginaM]

I am sorry you are having trouble with your State download, have you tried these things:

There are a couple of things that you can try to get past the snag,

• Try closing TurboTax,
• Compete a  disk cleanup,
• Restart your computer.  

If this doesn't work try this:

• If you've enabled pop-up blocking in your web browser, please turn it off and try again.
• If it's still not working, try again using a different web browser. (For example, if you're using Chrome, try using Explorer or Safari instead.)
• If those suggestions didn't help, try going back to your first browser and delete cookies.

One last thing you can try is this link:  Stuck at State Download

If you have no luck, please contact us.

The best and most efficient way for you to connect with the right person to get the help you need is to select the version you are using below.

We're open daily from 5 AM to 9 PM PT.

TurboTax Online

TurboTax mobile app

TurboTax CD/Download software

Stuck at State Download

[dashmore3]

My computer "expert" purchased the Turbo Tax Federal from Costco,  only no state.  It tells me at the end of my Federal return that I can purchase the state for $45.   The problem is the next screen freezes up and I cannot

make the state purchase.  I don't know how to contact anyone to rectify this.  What do I do?

[SForrestLO]

@dashmore3

This FAQ will provide you with the steps to contact an agent. Contact an agent