For state download issues, see this article: State install loop: state not installed
This link is for in general troubleshooting tips during installation.
For more specific help for the state:
Download TurboTax State (Windows)
Download TurboTax State (Mac)
If you are still experiencing unexpected results, please call in to TurboTax - click the link for your call-in options - and tell them you were given this message from the TurboTax Employee Experts in Community for the Call Center Team:
- your program is not updating.
- This is a known issue.
- The solution is for the call center pro's to push you
- first the federal software, and
- then the state.
Everything will work after the new download.
@Dm55015501
@mkillian2001
