Will Not Except Credit Card Payment

Forum|Forum|5 years ago
February 12, 2021
6 replies
0 views

I can't get Turbo Tax to except my credit card payment. I tried multiple cards.

Bambini4ya

Level 2

Same! Been 2 weeks and it's very frustrating. Keeps saying we've hit a snag no matter what I do!

groy1

Level 2

Same here. Called and talked to support last week, they believed it was in their system, and they were going to look into it. Tried paying again this week, same thing.

BrandiLO

Level 14

Can you please reply here and let us know what you're trying to pay? Is this a payment for TurboTax fees, federal taxes due, or state taxes due?

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groy1

Level 2

The $20.00 Turbotax fee to e-file my state tax.

Mdunn1584

Level 2

Turbo Tax will not accept my credit card.

AmyC

Level 15

Help article:

Have the customer look for special characters in any field, such as colons or semicolons.
Have the customer verify that the billing information matches that of the bank, including:
- Name
- Street Address
- Zip Code
  - IMPORTANT: The address information must match exactly what is at the bank. Look for differences such as: Ave vs. Avenue or P.O. Box vs. PO Box. AND, the address must match at the bank, in the Intuit Account Section of TTO, in the Tax Info section of the return, and on the payment screen.
Make sure the customer isn't using prefilled information saved by the browser and isn't copy/pasting the information. Have them clear the fields completely and then re-type the information.
Have the customer verify that the funds are available on the card.

If none of the above resolves the issue, have the customer try a different card.

Customers who have questions about why a specific card is not being accepted should contact their bank.

@Mdunn1584

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dbergvinson

Level 2

This problem continues and now I a not even able to pay through the phone support to file my State Tax.

Intuit - please solve this problem for a basic function any on-line business should have in 2021!!!

Tom Galland

Level 2

I have used Turbo Tax for over 25 years and after the experience this year I will have to find another way to get them done. each and every year there is a new hitch to getting my taxes done through Turbo Tax and the filing this year is a calamity of screwed up problems with their service. It will take a lot to get me to come back to Turbo Tax. I am done

frustated

Level 2

Tried to pay for my second state return,but turbo tax would not accept my credit card. Spend 2 hours on phone with TT rep. and nobody knows what was the problem.

Frustrated