I don't want to get too far off track with the silicon Mac issue. There is another large thread about it here. There is a work around with Rosetta but it's suboptimal. As you can see, people had to delete cache files, etc etc. I saw enough to not even want to try it and use the online version. In retrospect, that was a mistake. However I have uncovered a bug in the online version that will hopefully help out other people.
Just to continue to describe my experience. I got a very nice rep who downloaded my return with the token ID. I really thought she was going to be able to help me. She transferred my info into the desktop version and confirmed that it was different. It allowed me to itemize. However, she then told me that this was a "feature" of the desktop version. 😑 Intuit doesn't allow the exploding head emoji, but you can use your imagination. She said that it was ok for the online version to allow me to file an inaccurate return because the ability to select itemized deductions--when it's lower--was a "feature." Couldn't believe it. I then tried to explain to her, in great detail with great patience, that there is a phase out of the itemized and standard deduction in Minnesota. I believe the bug that I've found is that it compares your phased out itemized deduction to the non-phased out standard deduction. Then it shows that your itemized deduction is lower so it gives you the standard deduction. THEN it phases out the standard deduction. So it's forcing me to use the lower standard deduction. Incredibly frustrating. The rep even confirmed that it uses the itemized deduction on the desktop version. There shouldn't be a difference between the desktop and online version.
To add insult to injury, after a long time trying to explain this to her, I asked kindly to have her conference in a CPA for a three way call because I figured this would be instantly obvious to a CPA who could then explain it to the rep. Rather than do that she just transferred me back into the regular queue for representatives. Then that new rep couldn't transfer me back to the old rep. I was cutoff from her forever it seems. Even though she was the one most familiar with my case. So I started over and explained the whole situation again. And then for about the 50th time, I let her see my screen, and I went all through the state return, yet again. Then she put a request for someone to call me back at a higher level. We hung up.
Several hours later, I was able to hear from a CPA finally. I explained the entire situation yet again. The first rep had closed out my case, even though it was not fixed. At this point, I could have just forgotten about, bought the desktop, and fixed it, but I really want this issue fixed for other people. This is clearly an error on the online version. It's miscalculating which deduction is lower. So finally this CPA is quite helpful. However, again this is several hours later, I was busy and couldn't supply a token ID again. Although this issue is rapidly becoming my full time job, I did have other things to do. So I setup a callback for today. She kindly called me back. I supplied the token ID, and then of course there were more technical issues, so she couldn't access the return info. (I left out the part earlier where the first rep couldn't access my info and had to contact her own technical support.) So I waited all day today, and she contacted me to let me know that she had another appointment she had to leave for. I appreciated the call because god forbid you ever want to RETURN a call to Intuit. Forget that. It's incredibly difficult to get ahold of a live human at Intuit. We set up another call for tomorrow.
So at this point, many hours wasted for a simple issue. Many phone calls. Issue still not resolved. I just want this fixed so I can file online and move on.
I'm detailing this experience so that maybe someone else can benefit from this encounter. Also maybe someone from Intuit can see this and make some changes. It shouldn't be this hard.
