Turbo tax keeps saying "oops, it looks like we're missing some of your personal information like state and zip".

[shaunall]

same issue. Nothing fixes it. Thanks for wasting hours of my life doing taxes I can't file. Never again will I use this product.  clicking help also brings up an error!

[ajabbar1953]

Following since I am receiving the same error.

[micchang3]

Yep, same issue here.  Tried all of the above too. 

[lilbowow]

same thing is happening to me. very infuriating i actually shed tears. please fix this!

"We need more information for your order

Before you can finish placing your order, you'll need to complete your personal information.

Go back to the My Info section, add your missing information (or fix what's incorrect), and then come back and complete your order.

What information am I missing?

• email"

[user66]

Same thing is happening to me! I’ve tried everything to “submit my missing email” TurboTax fix this please. I cant even call them for a problem with their own website. Super annoyed. 

[DoninGA]

@user66 This is a problem that just started recently.  It has been reported to the TurboTax Moderators.

[Danielarojas99]

Same thing is happening to me! So frustrating. It is my first time submitting taxes and I heard turbo tax was supposed to be user friendly. I have spent over an hour trying everything turbo tax suggest to “fix” it. Verify your email on intuit, clear your cookies, sign out use a different browser, check your info. Like pls, this is ridiculous. Bad experience as a first time user. 

[user66]

It’s my first time too! I have everything ready to go just not my email??? How do y’all think I logged into turbo tax???? I’m super frustrated. I’ve also tried everything to fix it, verify it, enter it, clear my cache and cookies. I just wish I could get someone on the phone but nooo we have to pay to talk to someone for a problem on their end. 

[jasonlin1]

following since i faced the same issue with missing email. 

[Lilray42]

Fix??

[sjsaienni]

Same here, i keep getting this message to enter missing information even though my email and phone is verified and reverified. 

We need more information for your order

Before you can finish placing your order, you'll need to complete your personal information.

Go back to the My Info section, add your missing information (or fix what's incorrect), and then come back and complete your order.

What information am I missing?

• email

[MMCortes]

Same here: my email and phone number are verified on intuit "Sign in & security" (also a Mint user), and no workarounds posted on the community solve this issue. I cleared the cache, used different browsers, mobile app etc. Nothing...

[mbruin239]

Also seeing this issue...I've cleared all history/cookies/cache, restarted the machine, attempted three browsers plus mobile, and re-entered all personal info in the Tax section and the Intuit Account section. 

If it's not fixed by 4/12/23, I'll re-do them with another provider, but this is so annoying - I have 10 years of taxes in TurboTax and don't want to switch! 

[camxavpump]

I'm also getting the error that I am missing my email.  However, signing & security shows my email has been verifired.

When will this bug be fixed?

[rivkagolding-gma]

I am getting the same bug :(