The tax expert left the live chat without doing anything

[yangcf10]

I change from TurboTax premier to premier live to get help from real tax experts. However, during the live chat, the tax expert (Jeffrey) left the chat without helping (or even saying goodbye), after going through my state tax. What should I do in this case???

Part of the chat:

Jeffrey 2/28/2021, 5:21:30 PM

Yea I am confused because the Turbo Tax system should be calculating everything right since you entered

everything in correctly.

me 2/28/2021, 5:21:55 PM

So what should be the correct tax?

me 2/28/2021, 5:22:12 PM

I think in my case it's very simple, nothing uncommon

Assistant 2/28/2021, 5:23:06 PM

Jeffrey has left the chat

Assistant 2/28/2021, 5:23:10 PM

To start a new chat, close this chat window and use Live Help.

Assistant 2/28/2021, 5:23:12 PM

Chat has ended!

[HeatherPLO]

Please reach out to us directly at the link here.  This will direct your inquiry to the correct department.  

[roberta49]

I was on a live call after jumping through MANY, MANY hoops and she left in the middle and hung up on me and now I can't get back.  This SUCKS!!!

[roberta49]

HAH!  This does not work.  The bot does not recognize me though they took my $$ for the product and let me complete a return, which now I cannot e-file.  ZERO help.

[HeatherPLO]

@roberta49

Please follow the instructions in the Help Article for how to connect with a TTLive Expert.  

[roberta49]

There is no "floating Live help button."  I cannot connect with live help in a chat window that does not exist.

[HeatherPLO]

@roberta49

We are not able to see your specific details here in this public forum.  The best way to get assistance is to reach out to our Customer Support directly.  For further assistance, please use the Help Article here to get you to the correct department quickly.