There is no "floatingLive help button." I cannot connect with live help in a chat window that does not exist.

HAH! This does not work. The bot does not recognize me though they took my $$ for the product and let me complete a return, which now I cannot e-file. ZERO help...

I was on a live call after jumping through MANY, MANY hoops and she left in the middle and hung up on me and now I can't get back. This SUCKS!!!