State Taxes

[C45]

Software seems frozen. Partially completed state tax and then stopped working. 

[MoniqueLO_]

Please make sure that you have downloaded any updates. Please see this Help Article for more information.

If you need additional assistance please feel free to contact Customer Support. 

@C45
 

[StuartF]

I have problems with firing up my CT State tax return in Turbo Tax 2021.  Below is what I found under the Online Updater.  My federal return has worked out fine.  The CT state tax updates were fine until 3/24/2022 when it hit some MS installer error.  I spent a few hours on the phone with TurboTax support this morning but the problem remains unresolved.  Can anyone shed some light on this?

Turbo Tax 2021 - Updater

Date/Time                     Event                                   Details

3/28/2022 10:44 PM   Server check failed           The remote name could not be resolved: ‘downloadpatch.esd.intuit.com’

3/28/2022 10:44 PM   Server check failed           The remote name could not be resolved: ‘downloadpatch.esd.intuit.com’

3/24/2022  4:30 PM    Install succeeded              Connecticut

3/24/2022  4:29 PM    Download succeeded      Connecticut

3/24/2022  4:29 PM    Install succeeded              Program Updates

3/24/2022  4:28 PM    Install failed (error 1706) Connecticut – Microsoft Installer error: 1706, An installation package for the product wctiperStateIS cannot be found. Try the installation again using a valid copy of the installation package ‘wctiperStateIS.msi’.

[SForrestLO]

Please see if this Turbo Tax help article will help. 

Troubleshooting problems with Windows Installer and the Microsoft .NET Framework
https://ttlc.intuit.com/community/installing/help/troubleshooting-and-repairing-problems-with-window...