State tax purchase didn't work??

[dcwarren58]

I entered the purchase information for an extra state tax Turbo Tax software and when I hit the button to proceed Turbo Tax gave no indication there was a problem. When I attempted to use the extra state software, it indicated that I need to purchase it again. How do I know I am not getting double billed?

[HelenC12]

There's 2 ways to download your TurboTax State program.

Through your TurboTax CD/Download software:

This works for state programs you purchased as well as the free state download that comes with certain software packages:

1. With your return open in TurboTax, choose Download State from the Online menu near the top.
2. Save your return when prompted.
3. Follow the onscreen instructions to purchase (if necessary), download, and install your state.
4. Repeat for additional state programs. When you finish with your federal return and move on to the State tab, you'll see the state(s) you installed.

From your TurboTax Account:

Follow the directions in this article to download and install the software you purchased at TurboTax.com. After installing the state program, you'll see the state(s) on the State tab when you open your return in TurboTax.

Related Information:

• What if I accidentally downloaded the wrong state?
• How do I download the software I purchased at TurboTax.com?

[david-layton]

I followed the directions provided to add my one free state on Premier and purchased an additional second state.   Turbotax seems to think I received both states and the start button for each appears on the screen.   We even received a Turbotax email acknowledging our purchase of the second state.  However, when I push the start button for either state, I getting a message that Turbotax is "Getting your state" and then tells me "Your software is up to date."  However, the State section does not open.   Any suggestions on how to make it work?

[ThomasM125]

If you can find the TurboTax state program on your computer, probably in your downloads file, you can click on it and that should make the file boot up your TurboTax program with the state program installed. You need to make sure you don't have your TurboTax program up and running when you do this, however.

The state program will be called "Individual (name of state)" in case you need to search for it.

[emmettjs1]

I have come to a place where I need to pay for a state of Iowa income tax.  I paid 48.15  on Mar 3, but it is for Minnesota and I don't need it. How can I get the Iowa one? 

My screen shows that I should be able to get that for 2$25.  What's going on?

Bye

I've been using Turbotax for 11 years and this is the worst one I've had.

Emmett

[email address removed]

[MichelleLO]

Please reach out to TurboTax Customer Support and speak to a representative who can help you get the correct state. 

What is the TurboTax phone number?

@emmettjs1