State install/e-file update loop: State not installed after installation or TurboTax needs to update prior to e-file

[melhamturk]

The fix is only for Windows. But even when I tried it, it did not work. If you have admin rights on your Windows machine, uninstall the software completely using programs and features option. Then reinstall the software. I had to move to another Windows machine because I did not have rights to uninstall turbo tax. Hopefully you do and that should fix it. Nothing else worked so don’t waste time with the patches and stuff. 

[melhamturk]

Yes 100% you should be able to file both at the same time! Doing fed first and coming back to do state did not work. As I said in my other reply, uninstall the software and start fresh. You should be able to save your work from the file it saves so you don’t have to start over. Just make sure you copy that file somewhere before you uninstall. Reinstall software and it should work I hope. I spent over 8 hours troubleshooting this so hopefully I can save you the same headache lol. This year was way too glitchy, no idea why and so annoying. 

[TNT1]

thanks. I am going to try to reinstall again and hopefully this will solve this terrible glitch. For the past decade I have had zero problems with my home and biz desktop install on both a Mac and PC until today. It was fine on Monday until yesterday when TT pushed more updates then the state disappeared even thought it shows as installed. Maybe it is time to move on from TT. Thank you for spending your 8 hours. I hope I have your same luck.

PS: I tried to execute the "clean state" from the TT tech support on this thread and it didn't work either. Did you do that? 

[wschauweker]

I know it's nice to point to a utility that you think fixes this problem. So could you please point to the version that runs on a MAC????

[DaveF1006]

These are the minimum system requirements for TurboTax Desktop software for Mac, 2021–2024.

Operating system

• 2024: macOS Ventura 13 or later
• 2023: macOS Monterey 12 or later
• 2022: macOS Big Sur 11 or later
• 2021: macOS Catalina 10.15 or later

Hard drive space: 1 GB

RAM: 4 GB or more recommended

Internet connection: 1 Mbps modem (Broadband connection highly recommended). Required for product activation, software updates, and optional online features.

Monitor resolution: 1024×768 or higher recommended

Printer: Any Mac-compatible inkjet or laser printer (if you want to print your tax return or any tax forms)

[never again with you]

I too am done with turbo crooks. Elon must be in charge. I cant efile because im told i need to update the software which i have done twice to no avail. 

[boltonmf]

I had this problem on my Mac using TT2024 Home and Business: caught in a loop where it wanted to go through the State filing again but kept going through the analysis phase and then back to selecting a state, all while I had already filled in the info. 

The fix for me was to use the Topic List button in the top level of the window (above the tabs) and then navigate to the listing for State Taxes. I then clicked on the heading for General Information and it brought me right to the usual input screens. I ran through that all the way past the filing analysis and up to the filing screen. No need to uninstall.