Same issue is happening with the 2025 desktop version. Won't E-file Hawaii State return, getting the "Hmm.. It looks like we've hit a slight snag" message after continuing on the Payment step. Never asks for payment information, just keeps looping on this process, ending with the message that "Your Payment Didn't Go Through". Called support and after half hour and re-installing the software, same results. Agent finally acknowledged they were aware of the problem but offered no time frame for a fix. Very frustrating...
