State install/e-file update loop: State not installed after installation or TurboTax needs to update prior to e-file

[bblyth]

Turbotax Business 2023 has the same issue and the resolution does not work.  WARNING!!  THE PROGRAM WILL CHARGE YOUR CREDIT CARD MULTIPLE TIMES AS TT BUSINESS THINKS THE STATE IS NOT INSTALLED, HOWEVER finds the state download after the charge process.  

HUGE ISSUE!!!!  STOPS THE FILING PROCESS FOR TT BUSINESS 2023

BTW:  THE PROPOSED TTSTATEFIX ZIP FILE SOLUTION DOES NOT WORK!!!  EVEN UNINSTALLED AND REINSTALLED.  LOOP STILL EXISTS!  ISSUE WITHIN THE TT BUSINESS SOFTWARE CODE!!!!  PLEASE FIX ASAP.  BUSINESS FILING FOR STATES IS VERY SOON!!!!

[Beachbum17]

I am looking for the same, the TTStateCleanup.zip file tax year 2023.  I'm stuck and can't complete my return and Intuit support was of no help being on the phone for 1hr+.

[bblyth]

Tried that route with TTax cleanup.  It does not work on the 2023 Business version.  Intuit has yet to FIX the issue or LOOP when you attempt to complete your state business taxes.  In summary, if you are using PENNSYLVANIA, you can not file business taxes unless you ignore the state taxes... which is not possible to correctly file taxes by March 15, 2024. 

I wish Intuit would FIX THEIR SOFTWARE!!  Forget the Intuit help desk.  They are useless .  

[bblyth]

Does not work... they are useless.  Referenced the TTaxuninstall, which does not work.  It's clearly an issue within the TT Business app, and basically stalls anyone attempting to complete business taxes when using Pennsylvania state taxes.  Continues to be a loop.  Heard this issue occurs with other states as well. 

[bblyth]

yes.. does not work!.  Attempted it 4 times.  The loop keeps asking me to download the same state (pennsylvania) I have downloaded a couple times.  then returns to the "start" button... and the loop again.  Hope someone fixes this in the next couple weeks... so we can file by March 15 PA state business deadline..

Meanwhile.. preparing to get the competition software in the event Intuit software quality assurance is also stuck in a "loop".  Intuit will not have to pay the fines for last filing...

[bblyth]

Agree... this issue is SO EASY to replicate.  Also looking at competition software so I am not involved in last filing issues...  3 others report working fine. 

Preparing for a full refund request....

[Beachbum17]

FYI:  UPDATE 2/4/24 @ 5PM ET:

• After being on the phone with support for 1.5hrs, I think we may have narrowed it down to the State forms (causing the loop) are not approved for download yet.  For me, PA will not be available until 2/9/24 and the software does not recognize this fact.  Even though TT took my payment, my order is logging in my Intuit account, but under the downloads I see "TURBOTAX DESKTOP BUSINESS PA PART TAX YEAR 2023 DOWNLOAD" but the Windows Download button is missing.  However, it's there for other states.  I will find out on the 9th if assumption is true.  

[bblyth]

Thanks for the update.  Actually, I was able to download the Penna business LLC and Corp state versions.  When I select "start" the state business return, TT business goes into a loop.  Unfortunately, the completion is holding up the completion of the TT deluxe 1040, which does have forms pending until 2/14.  That said, I am a bit concerns as our state (Penna) has a 3/15 deadline for corporations and LLCs. Filing an extension does not stop the clock on last filing fees...

I will be curious how the date they gave you will play into this software issue.

Thanks again

[linkmendall]

Did you find a solution?  I've tried everything in the linked thread but they don't work for me.  I even made sure not to 'download the updates' once I realized they were again downloading CA which I'm trying to get rid of.  I didn't have this problem last year.  I'm so frustrated.

[bblyth]

Hello.. Nothing!.  I tried a suggestion to uninstall everything, and clear out the configuration or hidden directories for 2023 throughout Windows 11 user and program data directories... then, reload both TT Business 2023 and TT Deluxe 2023 .  Finally, I loaded the current Tax business file for my LLC, and reloaded the Pennsylvania state TT file... and the same issue... The state loops around and around.  The State program never actually launches even though my Federal side is complete.  Therefore, I can only file the federal business taxes.  After talking to support for an hour, the issue does not appear to be on their radar.  Since I am ultimately responsible for my LLC taxes... and do not wish to incur state/federal interest for an extension after March 15th, I need to find a reliable source, and quite possibly '86 turbotax after 5+ years.  Sad to see system/app QA/QC is an afterthought today.. Was never that way years ago...

[CatinaT1]

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

[bblyth]

Update: Spoke to Support yesterday.  Per support, the TT Business state download may be available for download, however it may not work pending the State's release of additional forms.  Even if the forms are related to the 1040 Turbotax product, this delay will impact the TT Business for the specific state.  In my example, I can download the State of Pennsylvania Turbotax Business update, however it loops back to download again.  When the update to Turbotax Deluxe (1040) update forms are ready, the BUSINESS turbotax will be updated. 

Suggestion to Support:  Put a "pop up" window indicating the delay. Presently, Turbotax business loops with no indication of a delay due to update forms etc.   In Turbotax Deluxe, there is a pop up window describing the pending forms, and the date of the anticipated update.

Awaiting the update per development on 2/23/2024

[Beachbum17]

You can check on state availability by searching for "State forms availability table for TurboTax Business" within 

Community > Support >

Sorry I would not allow me to post the URL I'm using since it has a product key embedded.

[bblyth]

thanks I have the url... Certainly hope intuit includes this information in the future.  thanks again for the update!!!

[cwcarso]

State files not installing for 2023 version ( when asking for state files error says" there is a glich"--- what should I do?