State install/e-file update loop: State not installed after installation or TurboTax needs to update prior to e-file

[Tax guy]

Anyone having this problem in Turbo Tax 2022? The tool for the state uninstaller is for Turbo Tax 2021.

[Tax guy]

This is the suggest workaround. Again this is for 2021.

If you're using the TurboTax CD/Download, you may experience an issue where your state is already downloaded but not showing as installed.  When you try to download your state, you get a message that Your software is up to date with the state product never installing and you're caught in a loop. You could also be prompted to update prior to e-filing and getting a message that says You're up to date.

Resolution

To resolve, close TurboTax and then:

1. Download the TTStateCleanup.zip file and save it to your desktop or other easy-to-find location
2. Double-click to open the zip folder
3. Extract the contents of the folder to your desktop and open the extracted folder
4. Right-click the downloaded file (TTCleanStates.exe) and select Run as Administrator
5. Select your version (Personal or Business)
6. Select your state from the dropdown menu and choose Remove (if you're having problems with multiple states, choose Remove all States)
7. Once the tool finishes removing the state return(s), close it and reopen TurboTax
8. Follow the prompts to update TurboTax at the prompt. It should start downloading your state
   • If it doesn't, click the State Taxes tab and download it from there

[dbyr591510]

Thanks, I will try it!

[dbyr591510]

I tried this plus reloading my CD plus receiveing a download from TT plus shutting down my computer, my wifi, my router for at least a minute...nothing works. I did hear someone from TT while working with them that NYState would not accept on-line returns until Feb 7th but never could get that confirmed. I don't think  I have a computer internet problem since i can download , email, browse, etc. I give up.

Thanks

[Tax guy]

I am having same issue. Done all that you have done and still get the continuous loop. Hopefully someone has another solution or TT provides an update.

[dbyr591510]

I heard during one of my hous long sessions with TT that NYState won't allow on-line returns until Feb 7th but I can't confirm it

[MoniqueLO_]

Some forms in your return may not be ready for e-file. Please see this Help Article for information and access to the “tool” that shows the availability of forms.

Please see this Help Article for instructions on how to resolve the state install/e-file update loop. It sounds like you already attempted to resolve the issue using the first set of instructions so you will want to begin where it says, “If this fix fails:”. 

If you need additional assistance, please feel free to contact Customer Support. 

@dbyr591510

@Tax Guy

[dbyr591510]

I have tried your recommendations several times as well as recheck my fed return, uninstalled, installed shut down checked my Browser and still can't get out of the loop. Thanks for the info though! I don't know were to go now. I have filed my tax returns for 8-9 yrs without any problems!!!!

[MichelleLO · Accepted solution]

Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support. 

What is the TurboTax phone number?

@dbyr591510 

[bethshep99]

Yes. I'm having this issue with Oregon State.

[EbonyA]

Did you try the proposed solution provided by Tax guy above? @bethshep99.

[1blue42]

The solution provided (download TTCleanStates.exe) is for Tax Year 2021 version of TT.  It does not work for the 2022 version.  Where is the download for 2022?

[EbonyA]

Try using the zip file in this FAQ @1blue42.

[1blue42]

So, here's the link to the download from the FAQ you mentioned:
https://patchdelivery.turbotax.intuit.com/statecleanup/TY21_StateClean_Tool.zip

See the problem?  Yes, the FAQ says it was updated January 2023, but the download has not been updated for 2022. 

The good news is I finally got my state tax to work - using H&R Block's software.  I'm done with TT, full refund request submitted.

[birdmanofalcatraz]

Ditto, state cleanup patch was for 2021 but I tried it anyway - removed the state version from my 2021 tax folder just like it was designed to do and did nothing to the current 2022 files. Spent 45 minutes with an IT Tech specialist (finally!) who walked me through a thorough clean-up of my existing system (typical activities like clearing all cached data, removing all security software, etc.), and even provided a free download of the state file.  Ran the .exe from the state download and it successfully installed the state return files on my system, but restarting Turbotax brought me right back to the same error (your software is up to date!) and inability to start or open the state return.

Resorted to filling out my state returns manually using the Department of Revenue website forms, next year I'll be switching to H&R Block.