second state filing

[thomas45]

paid for 2nd state filing , program will not process

[JoeRam]

I agree.

I am trying to do my state taxes, paid for the second state.

Now the program is locked in a loop where I click "START", the program goes through a cycle where it says "Let's Download and Install Your States"; 

"Getting Your State";

"Your software is up to date"

OK

THEN REPEATS THE CYCLE OVER AND OVER

I have exited then restarted the program.  Even launched a second return.

I AM STUCK. 

THIS IS BROKEN.

WHAT DO I DO NOW?

[OSUfan]

I am having the same problem except I can't file either state.   It just keeps putting me in a loop.   So frustrated.   I'm ready to file the Federal but can't seem to get the state filing process to launch.

[JoeRam]

I am still having the problem.

I've uninstalled TurboTax and reinstalled

I've manually deleted files.

Still stuck in the INFINITE LOOP.

Not happy.

[DonnaLO]

Here is some information that may help:

https://ttlc.intuit.com/community/tax-topics/help/state-loop-indicates-turbotax-is-up-to-[product ke...

If you continue to have problems please contact Technical Support using this form: 

 https://support.turbotax.intuit.com/contact/