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Level 1

Solved

Massachusetts efile not working, 2019return

Forum|Forum|6 years ago
February 9, 2020
6 replies
0 views

When I try to efile my Massachusetts state tax return I get the following message: "There is an update available for your version of TurboTax. Before you can file electronically, you'll need to get this update. To do this, go to the Online menu and select Check for Updates."

When I check for updates I get "Your software is up to date". I was able to efile my federal return. The Mass. updates that are installed on my computer are release 1/30/2020 and 11/27/2019 (Automated Patch Pushing).

When will there be a new Mass. update?

Best answer by SJJS

Turbotax Support just told me Mass. schedule INC will not be ready until after 2/15/2020, and I should try after that date.

SJJSAnswer

Level 2

Turbotax Support just told me Mass. schedule INC will not be ready until after 2/15/2020, and I should try after that date.

cghoyt12

Level 2

It is now past 2/15/2020, still not letting us efile state of Massachusetts returns.

SJJS

Level 2

When I restarted Turbotax (Mac download) on 2/15, it automatically downloaded the updates and I was able to successfully efile the Mass. state return.

kathy5wat

Level 2

This problem is still happening today 2/18/2020. I think it might be an update because I transmitted a MA return 2/6/2020 with no problem.

How did everyone get their money back if they wanted to just paper file after paying?

davei27

Level 2

I can't e-file my Mass return because of a program glitch that says I can't e-file because I have non-taxable income in the form of a pension.

I already paid for the state e-file. I called the customer service number [phone number removed] to ask for the refund and I got it.

I hope this helps everyone.

AmyC

Level 15

Please see this link, E-filing loop

You may need to download the special Massachusetts patch directly onto your computer.
You have to close out everything (including TurboTax) except your browser window prior to the download.
Run the patch then re-open TurboTax.

Thanks @aemaker

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

aemaker

Level 2

I use a PC/Windows 10. I had the same problem with the e-file "loop" for MA. Talked to very helpful TurboTax tech support woman who directed me to the following link:

https://ttlc.intuit.com/community/tax-topics/help/there-is-an-update-available-for-your-version-of-turbotax-loop-when-e-filing-windows/01/1116299

You may need to download the special Massachusetts patch directly onto your computer. You have to close out everything (including TurboTax) except your browser window prior to the download. Run the patch then re-open TurboTax.

19vernon71

Level 2

I want to e file

AmyC

Level 15

What problem are you having? Why can't you e-file?

@19vernon71

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

dpodoff1

Level 2

It is april 2 and I cannot efile or or get update event after I shut my computer and restart. Any have ideas how to bypass. FYI I am using firefox

mesquitebean

Level 15

@dpodoff1 wrote:
It is april 2 and I cannot efile or or get update event after I shut my computer and restart. Any have ideas how to bypass. FYI I am using firefox

You mentioned a browser, but desktop software does not use a browser in the same way that Online TurboTax does. Are you using desktop software (CD/download)? It's also important to know whether you are using Windows and what version or Mac OS X and version.

I assume you are having a problem with Massachusetts since you posted in this thread. If you are using Windows, does the FAQ below describe your problem? It has a Massachusetts workaround in it.

FAQ: Update loop when efiling

https://ttlc.intuit.com/community/tax-topics/help/there-is-an-update-available-for-your-version-of-turbotax-loop-when-e-filing-windows/01/1116299

johnjanetmorgan

Level 2

Why is the Massachusetts TurboTax filing not working????