Is WV Form IT-140 not ready for use yet?

[WVgal]

It won't even give me the option to skip over the error and file anyway 

[Impatientax]

I agree. Turbotax you need to fix this asap or you’ve lost my business now and in the future. 

[trmccoy34]

After finishing the complete check, it gives me the option to “fix West Virginia return” or “continue without fixing”. If I chose continue without fixing it goes through the checkout process. 

[Impatientax]

Did it let you e-file?  Or just paper file the wv return?

[justadudeinwv]

It would seem like continuing to process the return with the error could result in an incorrect calculation of taxes owed based on the expected value of the AGI on the IT-140. I'm assuming the error is thrown for this reason.  

Perhaps @gloriah5200 or another Expert could provide an update based on the other information in this thread. As indicated, the software is throwing the error message during the error check, so we'd expect a timeline on resolution from TurboTax, not WV. 

Thanks.

[trmccoy34]

I haven’t filed it yet. I’ve just went through the 1st part of the checkout process to see if it would let me do it. It shows that it will be e filed though. As much as I want to go ahead and do it, I’d still like some clarification from TurboTax on the error before I do 

[drivel2787]

Same here as I wonder if the correction will adjust taxes owed if you owe based on the correction and/or finalization of the form.

[WVgal]

I went through the checkout process and it still wouldn't let me. Made me go back to fix my state 

[Bhoppy1975]

How did you fix the state form?  It gives me the form... But I don’t know what I’m supposed to change. 

[Impatientax]

Continuing the saga...

i spoke to another turbotax specialist this afternoon (Brittany).  She was very courteous and really wanted to help me. I was on the phone with her for 54 minutes. I shared my screen with her so she could see the issue.  She escalated to “tier 2” specialist when she couldn’t get the answer herself as to when the issue would be resolved. Tier 2 specialist finally told her they could not give an update timeline and to just check back in 24 hours. 

This is highly aggravating. Turbotax specialist have been very good to talk to but their folks on the technical side are apparently lacking.  If this issue is not resolved by tomorrow i guess i will be starting over and taking my business elsewhere. 

[trmccoy34]

Yeah, after the whole stimulus delay, then the federal return delay, now this. I’m think H&R Block might be of more help. I just hate to leave TT because all of my prior year stuff is there 

[drivel2787]

Watch when you fill out your stimulus info in TurboTax I discovered the software glitches as it screwed up my amounts and I entered the correct amount of what I actually got and it automatically changed it to the "full amount" when I didn't get the full amount.  Now I have to wait for amendment to be available to file to correct to get the additional money back! 

[WVgal]

I tried H&R block. Their 8915-E form isn't ready yet. 

[trmccoy34]

Yeah I tried that just now too. Guess we’re stuck waiting 

[drivel2787]

Yeah still an issue and not fixed yet....  I was also told on mine that there's an error detected by WV but they can't give me more info until "processed" so not sure what the case is on that because TurboTax didn't show any errors before filing.  The other was for someone else I was helping do theirs and still reports an issue with the form due to cares act...  This is by far the WORST experience I've had with TurboTax in using them for at least 15 years.