Continuing the saga...
i spoke to another turbotax specialist this afternoon (Brittany). She was very courteous and really wanted to help me. I was on the phone with her for 54 minutes. I shared my screen with her so she could see the issue. She escalated to “tier 2” specialist when she couldn’t get the answer herself as to when the issue would be resolved. Tier 2 specialist finally told her they could not give an update timeline and to just check back in 24 hours.
This is highly aggravating. Turbotax specialist have been very good to talk to but their folks on the technical side are apparently lacking. If this issue is not resolved by tomorrow i guess i will be starting over and taking my business elsewhere.
