This is totaly useless if there is no help on line, None of these proposed solution helps in any way
need to talk to someone
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You are asking from TT Live. You can arrange for the Live help that you are paying the extra fee for from 8 a.m. to 5 p.m. Pacific time.
https://ttlc.intuit.com/questions/4124827-how-do-i-connect-with-a-tax-expert-in-turbotax-live
I agree 100%. Useless
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