@ krsorum wrote:
Hi, I purchased the $80 plan which includes 5 federal and 1 state. I then paid an additional $25 to E-file my CA return. After I paid, I received notice that my state return was ineligible for E-filing. How can I get a refund for the $25 e-filing fee? Or am I missing something?
What was the efile error? What was the message? Maybe we can help you efile.
There is at least one issue preventing the efiling of a state return that they are working on.
Had you already filed the Federal return separately previously? If so, has it been accepted?
If we can't offer a suggestion here in the forum that allows you to efile the CA return, and if you ultimately cannot efile, you can talk to TurboTax Support about the efile fee.
Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
You can use this contact form to get a phone number.
https://support.turbotax.intuit.com/contact
You also wrote: "I purchased the $80 plan which includes 5 federal and 1 state. "
BTW, that means your product includes 5 free efiles of Federal returns and 1 state program, but you can prepare as many state returns that you need to--of the same state. But there is a $25 fee to efile each state return (except no fee for NY state.) There is no fee to print and mail the state return. You can also prepare more than 5 Federal returns, if needed, but can only efile 5 of them.
