California Return rejected Twice - error SCHCANR-069

[Spikeyman]

After the first rejection I was told there would be a TT update om March 3 that would fix the problem.  I updated TT on 3/3 and refiled.  Got rejected again with the same error.  Here it is - any ideas?  Phone support has so far not been able to solve my problem.  

SCHCANR-069 - Schedule CA 540NR Part II Section C Line 25 column (D) (TotalOtherAdjustments) must equal Section C Line 24a (JuryDutyPay) + Line 24b (EngagedProfitRentalIncDedExp) + Line 24d (ReforestationAmortizationExp) + Line 24e (SupplementalUnemployBeneRepay) + Line 24f (Sect501c18DPensionPlansContrib) + Line 24g (Sect403bPlansChaplainsContrib) + Line 24h (UnlawfulDiscriminatFeesCosts) + Line 24z (OtherAdjustmentTotal).

I checked the math on the form and it looks good to me.

Any help will be appreciated.  Thanks!

Mike

[MichelleLO]

We are working to resolve this issue. You can sign up for notifications and updates in the below TurboTax help article.

Why do I get reject code SCHCANR-069 when I try to e-file my California state return?

[Spikeyman]

Thanks!

I am subscribed.  Any idea the timing of a S/W update?

[Spikeyman]

I just received an email saying that there is an update, but when I check for updates (I have the desktop version) it says I am up to date - so there is no update available.  ANd yet a different email told me to hang on and wait while this is resolved.  ARGH!  Can someone please help me?

Mike

Here is the email on 3/6:

We are working to resolve this issue. You can sign up for notifications and updates in the below TurboTax help article. Why do I get reject code SCHCANR-069 when I try to e-file my California state return?

Here is the email from 3/7:

Hello,

We’re happy to inform you that we’ve updated TurboTax and resolved the issue you experienced with Sch 540 NR for State of California.

If you’re using TurboTax Online, it’s been updated automatically. Just sign in and you can continue working.

If you’re using the TurboTax CD/Download Software, download and install the latest update. You can do this through the prompt when you launch the software or by following

these instructions.  (my editorial - this link does not work)

If you’re still having trouble or there’s anything else we can help you with, feel free to give us a call.

Thanks for your patience,

The TurboTax Help Team

[Spikeyman]

Just had to manually apply a rather large update.  The phone rep led me through refiling, and my CA state return was rejected again with the same error.  Can someone help me?  Getting through to a phone rep is painful.  

[HeatherPLO]

@Spikeyman

Updating the software should have resolved the error.  Please try to update your state return again using the instructions here in the Help Article. 

If this does not work for you, please comment back here in the thread for further assistance.  

[Spikeyman]

The TT rep yesterday led me through the manual update process, then I refiled, and it was rejected again.

[CarissaM]

Did you get the same rejection error?