2020 California State Income Tax Return Rejected

[Jbielman]

This is frustrating! The message stated that if we used TT online the error has already been corrected. I have no error code, just a note that/ CA-Return/CA-ReturnData/CAForm3849/PASReconciliation/TotalPAS - Your California return could not be processed electronically due to missing information on Form 3849 Premium Assistance Subsidy. -This doesn't even apply to me! 

On top of this, I go to the "help me fix this" and it states it's already been corrected. I tried to call however, they won't speak to me because my husband is considered the taxpayer. Grrr.

[AkinaLO]

There is a list of deductions that you may be able to claim on your state return. If they don't apply to you, go ahead and resubmit your return and it should go through. 

If you continue to have issues, please contact TurboTax support. 

What is the TurboTax phone number? 

[Jbielman]

Thanks for your response.

After Googling the 3849 again, I went back into my return until I found the healthcare section. There is a yes/no button that for some reason, changed to yes, as in marking that I had a Covered CA health plan. I do not, I have a private insurance plan. 

My main complaint is that a TT representative would not speak to me about this. I file married with my husband and because he is the "man" he is listed as the taxpayer. When a married couple file jointly, you should be able to speak to either person on the return.  

[Helpmetaxpeople]

Is anyone getting help from Turbotax?  I got the notice that said a software glitch messed up my California State return but when I try to open it wants me to redo my Federal.

[Helpmetaxpeople]

Same with me!

[EbonyA]

@Helpmetaxpeople You may reach out to Turbo Tax support; contact details can be found here.

[amoaries0322]

I reached out Turbo tax support and they told me to wait to submit my file.  It cost me a dollar but they were trying get more.  I can't blame the tech because he is just support.  This is ridiculous.  There should be a message saying, "we're working on it we expect to have this fixed by such and such date.

Very frustrating!

[hermanus1]

My California Tax return was rejected by California according to email I received from Turbo Tax due to error in Turbo Tax Software.. Apparently I'm not the only one.. Turbo Tax will not provide me with a way to correct the return either online or after spending nearly 2 hours on the phone with a Turbo Tax representative. Should I just mail the Franchise Tax Board a printed return signed along with a copy of my Federal Return.. Will not likely use Turbo Tax again due to really poor communications

[arf46]

I got this message a number of times. I updated my browser (as it promoted me to) and tried it on other browsers - it still had this issue. I called them and was told that after submitting to e-file 3 times you are required by the state to MAIL your California tax return. Turbo Tax would not refund my $40 for e-filing because "it was filed" (meaning sent, even though it was rejected - on what seems to be a problem with the Turbo Tax system), but that I was welcome to fill out a form to try to request a refund.

The person on the phone said it was an issue with their software and that I would have to mail in my CA state returns.

Here's is what the TT system says I need to do:

"There is an internal processing error with your return. Please update to the latest software (for web products this will happen automatically) and run a final review of your state return. If prompted, clear any errors by making the appropriate change and re-submit this return electronically. We apologize for any inconvenience this may have caused."

This happened on 2/27/21.

[Jaseedwin]

Following up... mine had been rejected twice. Last night I "re-visited" the California portion on my filing and made TT do a final check and e-filed for a third time. Woke up this morning with a text that it had been accepted. I assume whatever software issue they were having has been resolved because I didn't actually change anything within my return that I had been previously been rejected twice for. So, for those of you following this thread... go ahead and try to re-file again. Make sure you click through the California portion again so that the TT software can do it's "final check" and correct whatever issue was previously resulting in rejections. 

[Helpmetaxpeople]

Mine seems to have gone through now.  The first few times it didn't show me the State tax option, now it only took a few minutes and it worked.

[david pugh]

still need to refile my california tax return 

[david pugh]

still waiting for turbotax to repair california tax software

[JohnC66]

I got notice that my 2020 Personal return was rejected because CA_Itemized.  Is this a software issue? I can't find any errors and the Turbotax error check goes through without a problem. How do I get this fixed.

[Forcomplications]

My California Tax was rejected. I contacted all my friends who use other systems to do their taxes and they are not having the same problem. It is only Turbo Tax.

I am frustruated