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TurboTax miscalculated Ohio School District taxes in 2015 and 2016 regarding "earned income only" school districts. This cost me $2,668. How will you help me get refund?

 
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Level 15

TurboTax miscalculated Ohio School District taxes in 2015 and 2016 regarding "earned income only" school districts. This cost me $2,668. How will you help me get refund?

It sounds like you need to file an amended SD100, for each year. The form is pretty simple. you might try on your own.

https://www.tax.ohio.gov/portals/0/forms/school_district_income/2015/SDIT_SD100_FI.pdf

https://www.tax.ohio.gov/portals/0/forms/ohio_individual/individual/2016/SDIT_SD100.pdf

To contact TurboTax (TT) support:
https://turbotax.intuit.com/support/contact/index.jsp 

In the search line enter some keywords or question without quotes. On the next page, skip the suggested topic links and scroll down until you see CALL US.  It should show the wait times.  Week days 5 AM - 5 PM Pacific time

Live help is available 7 days per week from 5:00 a.m. to 9:00 p.m. PST. (Jan 11- Apr 19) 

There is usually no customer support with the free edition.

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Level 15

TurboTax miscalculated Ohio School District taxes in 2015 and 2016 regarding "earned income only" school districts. This cost me $2,668. How will you help me get refund?

It sounds like you need to file an amended SD100, for each year. The form is pretty simple. you might try on your own.

https://www.tax.ohio.gov/portals/0/forms/school_district_income/2015/SDIT_SD100_FI.pdf

https://www.tax.ohio.gov/portals/0/forms/ohio_individual/individual/2016/SDIT_SD100.pdf

To contact TurboTax (TT) support:
https://turbotax.intuit.com/support/contact/index.jsp 

In the search line enter some keywords or question without quotes. On the next page, skip the suggested topic links and scroll down until you see CALL US.  It should show the wait times.  Week days 5 AM - 5 PM Pacific time

Live help is available 7 days per week from 5:00 a.m. to 9:00 p.m. PST. (Jan 11- Apr 19) 

There is usually no customer support with the free edition.

View solution in original post

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New Member

TurboTax miscalculated Ohio School District taxes in 2015 and 2016 regarding "earned income only" school districts. This cost me $2,668. How will you help me get refund?

I was able to file amended returns asking for the refund pretty quickly via the Ohio web forms. Simple. I always purchase and download the Home & Business package and have never used the TurboTax free service.  I was disappointed that there wasn't something clearly stated by TurboTax informing users of the error in the way the 2015 and 2016 packages handled this particular situation.
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