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State tax filing
It sounds like you need to file an amended SD100, for each year. The form is pretty simple. you might try on your own.
https://www.tax.ohio.gov/portals/0/forms/school_district_income/2015/SDIT_SD100_FI.pdf
https://www.tax.ohio.gov/portals/0/forms/ohio_individual/individual/2016/SDIT_SD100.pdf
To contact TurboTax (TT) support:
https://turbotax.intuit.com/support/contact/index.jsp
In the search line enter some keywords or question without quotes. On the next page, skip the suggested topic links and scroll down until you see CALL US. It should show the wait times. Week days 5 AM - 5 PM Pacific time
Live help is available 7 days per week from 5:00 a.m. to 9:00 p.m. PST. (Jan 11- Apr 19)
There is usually no customer support with the free edition.