I'm putting the right amount for my AGI. But it's still rejecting it. What can I do?
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One option is to order your transcript. Please refer to the following information for help with your AGI.
There are a few possible reasons why you’re still getting an e-file reject.
If you:
If you’re still having trouble, we suggest that you check with the IRS to make sure that the copy of your return is the same as what they have in their records. To do this, you can order a tax return transcript.
If you’ve tried everything and nothing works, you can still file a paper return by printing out copies of your federal and state returns and mailing them. We’ll include File by Mail Instructions on where to send your returns and what forms, if any, you need to include.
I've even put 0 . Still it's being rejected .. ugh
We understand you are having an experience with entering your AGI. If you are entering the correct AGI, but your tax return is still rejected, please follow the instructions in this link: What if I entered the correct AGI and I’m still getting an e-file reject?. If this does not resolve your issue, please let us know the exact error code you are receiving.
IND-031-04
TurboTax assistance on rejection code IND-031-04 has been provided for you by clicking here.
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