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Katejones88
Returning Member

Help

I'm putting the right amount for my AGI. But it's still rejecting it. What can I do?

5 Replies
AkinaLO
Intuit Alumni

Help

One option is to order your transcript. Please refer to the following information for help with your AGI.

There are a few possible reasons why you’re still getting an e-file reject.

If you:

  • Filed late last year after mid-November or your return was processed after that time—try entering 0.
  • Amended your return last year—make sure you’re using the AGI from your original return, not the amended one. (If you only have a 1040X form, it’s online 1, column A)
  • Rounded your AGI to the nearest dollar—be sure to round up when it’s 50 cents or more, and down when it’s 49 cents or less.
  • Filed with your spouse last year—you and your spouse have the same 2019 AGI. (Don’t split the AGI amount or enter 0 for one of you)

If you’re still having trouble, we suggest that you check with the IRS to make sure that the copy of your return is the same as what they have in their records. To do this, you can order a tax return transcript

 

If you’ve tried everything and nothing works, you can still file a paper return by printing out copies of your federal and state returns and mailing them. We’ll include File by Mail Instructions on where to send your returns and what forms, if any, you need to include.

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Katejones88
Returning Member

Help

I've even put 0 . Still it's being rejected .. ugh

TerukoL
Intuit Alumni

Help

We understand you are having an experience with entering your AGI.  If you are entering the correct AGI, but your tax return is still rejected, please follow the instructions in this link: What if I entered the correct AGI and I’m still getting an e-file reject?.  If this does not resolve your issue, please let us know the exact error code you are receiving. 

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Katejones88
Returning Member

Help

IND-031-04

LindseyLO
Intuit Alumni

Help

TurboTax assistance on rejection code IND-031-04 has been provided for you by clicking here.

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