H and R block did not include a tax deduction on my 2019 taxes

[Sandiegokings]

I paid an H and R block professional to do my taxes In 2019 and just noticed they got me all the child tax deductions except for the young child tax credit! My daughter is 2 years old and I've seen that u can get up to a $1000 back if she had imput the information for it! What can I do? Can they be held responsible? And can I fix it?

[xmasbaby0]

CAN I USE TURBOTAX TO AMEND IF THE RETURN WAS PREPARED SOMEWHERE ELSE?

If you did not use TurboTax to prepare your tax return, it is possible to amend the return using TurboTax but it will really be a pain.  It would be better to use the software or service used to file originally.  If a paid preparer made a mistake on your tax return, that tax preparer should do the amended return for you at no charge.

In order to use TurboTax to amend your return, you need to purchase the desktop software for the tax year and re-create the return EXACTLY as it appeared when it was filed with the IRS/states.  Every line has to be the same.  Then you have to "trick" the software into thinking you filed by saying you will mail the return. (but do not mail it)   AFTER that, you use the software to prepare a Form 1040X, which has to be printed, signed and mailed to the IRS.  It takes the IRS about 3-4 months to process an amended return

[AnnetteB6]

Look at your Form 1040 for 2019, specifically lines 13a and 18b.  Those lines report the Child Tax Credit.  You should also find Form 8812 in your return if there is an amount on line 18b.  

After you take a look at your return, if you still do not see the Child Tax Credit, take your return back to H & R Block and ask them to fix it since it was their error.

It is possible that you can amend the return to fix it yourself, but as stated by xmasbaby0 in the other answer, it is very difficult to do.  

@Sandiegokings