Turbotax did my taxes wrong, I entrusted an agent to help me on my 1st time doing it at first I was going to receive money now I owe $700+ I NEED HELP 💔

[Jose-Flores]

Send recommendations (Lubbock Texas or anyone that can save me from this)

[xmasbaby0]

No one can see your tax return or your information.   You say "TurboTax did my taxes wrong" but offer no details as to what you think was done incorrectly.    Did you use the help of a TurboTax "Live" expert----and was it from Live Assisted or Live Full Service?   What do you mean by "at first" you were going to receive a refund but now you owe?   Did the IRS change something and say that you owe?   What did they change?

[Jose-Flores]

The lady i was on the phone was helping me because at first I was supposed to receive $5k after doing it correctly before entrusting an agent and received credits. However I accidentally did it as mail rather than electronically to my bank. The lady guided me but did an error making me click remove my son and I requested to start completely over so I can do it the right way and in the end put it as electronically not paper. Now I owe because of that error from that agent after she said it is "normal" "it says i owe $700+ but it'll send the $5k+ i was suppose to get and deduct the $700+ i owe" i said okay and filed and now I owe which is cruel!

[xmasbaby0]

You sound really confused.   Your refund is not affected by whether you receive it as a mailed check or by direct deposit to your bank account.  And you cannot both get a refund and owe on the same tax return.   It is one or the other.   When you look at your Form 1040----is there an amount on line 35a?   Or is there an amount on line 37?   Look at your tax return.

Print out your return and look at it:

https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/save-2021-turbo...

[Jose-Flores]

I'm not confused tho, I relied on help what I did wrong so the lady guided me to not do it paper and again I entrusted listening to what she said to do since this is my 1st time doing my taxes on turbotax which I regret now since she messed it up causing me to owe taxes for the 1st tim.

[xmasbaby0]

You are avoiding answering the question of whether you see a refund amount on line 35a or a tax due amount on line  37.  And you still have not said what you think was done "wrong"----why do you think getting a paper check in the mail is better than direct deposit---how do you think your refund was affected by that?

[xmasbaby0]

ACCURACY GUARANTEE

TurboTax provides do-it-yourself tax software.  TurboTax guarantees the calculations done by its software.   The information entered into that software is data entered by you, the user.   TurboTax cannot and does not check that information against any outside sources, so TT cannot know if you entered your information completely or correctly.   It is up to you to enter all of your information correctly and completely, and to check your tax return before you file it.  If you forget to enter some income, or enter it incorrectly, enter it in the wrong place, etc. then you may end up owing additional tax to the IRS and/or state.  TurboTax does not pay the additional tax you owe.   If TurboTax’s calculations were incorrect, and you owe penalties and/or interest, then TT will pay the penalties and interest.  The tax due is always owed by you, and must be paid by you.

If you need to enter a claim for the accuracy guarantee:

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-account-billing/submit-claim-turb...