Why did my 2024 return disappear

[Rickymiata]

I started my 2024 return on 1/9.  When it got to 1099-R a message said I had to wait until 1/11 for software update.I would receive email.

I waited.  Received no email from TurboTax saying it was ready.  I logged in to look.  My while return is gone.  Looks like I logged in for the first time this year.

What happened.  Do I need to start all over?  Is it going to disappear again? 

[VolvoGirl · Accepted solution]

The 1099R self employment Timon was updated.  Sounds like you logged into a different account.  Or you used the Desktop program.  

How to view all your accounts
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-...

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

[Rickymiata]

Logged in one more time and everything came back.  Me or them?  It doesn't matter, I am satisfied.