I cannot enter data into the box 5 field for SSA-1099

[dwright2020]

I've distilled this down to the essence. I open TT, import my last year's file, get to the point where it asks me 'do I want to be led, or choose topics on my own'. I elect to choose my own topics, go to the page for SSA-1099 data, and try to enter numbers. I cannot enter values for box 5. I CAN enter values in the other fields. And I can enter numbers in other forms.

Another oddity that may be related. When I exit TT, it tries to restart, then give error message 70001 'there is already a copy of TT running. This happens every time.

[CarissaM]

Please follow the instructions here to manually update the software. 

If after updating you are getting the same error, please let us know. 

[SuziM]

Hello! I wanted to follow up to find out if you're still running into issues? 

[SteamTrain · Accepted solution]

....and...for the box 5 value

IF, and only if , you are using the desktop software on a windows computer....

....does box 5 show exactly "$0" in it already?

....if so, double-click on the box first...there may be a "Supporting Details" sheet attached to that field that transferred in from your last year's forms.

[dwright2020]

Someone from TT called me Tuesday morning, and we shared my screen whilst working on the problem. I believe that the solution was to delete that SSA-1099 form. (Sorry, we did so much investigating that I can't state that absolutely.) But anyway the problem is fixed.

[dwright2020]

Steamtrain- I'm marking your answer as best because, although the TT rep led me thru the way to fix this, your solution worked as well. (I had TT desktop installed on 2 computers in the chance that is was a computer-specific issue.) I was able to complete my return over the last two days once the rep got me to a solution, but I just now fired up the other computer, went to the SSA-1099 form page, double-clicked, and deleted the lines on the supporting, linked doc. The problem is fixed there as well now.

[SteamTrain]

@dwright2020 

That "Supporting Details" sheet could be in other areas too....most anywhere you run into a "$0" in a field that is supposed to allow you to enter something.   But once you bring up that worksheet, you can get rid of it entirely by clicking a big red "X Remove" at the top of the worksheet.. Then the normal entry field becomes fully active for simple entries.

[ndi]

Fixed by double clicking the box and removing the supporting details form. Thanks