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In the community we do not have access to information about your account.  You will have to call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

We, in the Community, cannot access your account or billing information.    You will need to contact Support to resolve your issue, @user17764645085.     

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TurboTax Phone Support

Please review the information below; then, if you qualify, see this help article for information to apply for a refund, or see this help article for instructions on how to contact TurboTax customer support for further assistance.

To check why TurboTax billed you, sign in to your TurboTax account and navigate to "Tax Home." Scroll down to find "Your tax returns & documents," select the current tax year, and click "View order details" to see your payment summary. Bills often occur if you opted to pay fees using your refund, but the payment failed or the refund was delayed

A $79 TurboTax charge often indicates an automatic upgrade from the Free Edition to the Deluxe edition, which occurs if your tax return includes specific forms, schedules, or deductions (e.g., itemized deductions, HSA). This fee is for federal filing; state returns and "pay-with-refund" options cost extra. 

TurboTax Free Edition is only for simple returns (no schedules except for Earned Income Tax Credit, Child Tax Credit, Student Loan Interest, and Schedule 1-A). Go here to see if you qualify.

You may also have added on services. Please see this help article for steps to remove any added-on services that you didn't use.

Refunds for TurboTax Online fees are generally available only in the following circumstances:

You accidentally selected and paid for the wrong state.

You are seeing duplicate charges for the same product or service.

Your filing was impacted by a known product defect that was unable to be fixed before your filing deadline.

@user17770672480 
 

  You have to access your own account and/or  print it for yourself using exactly the same account and user ID that you used when you prepared the return.

 https://myturbotax.intuit.com/

Start a 2025 return online and enter some personal information  so that the menu on the left opens up and lets you access your past year returns.

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/01/27010

https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/save-2021-turbotax-online-return-pdf/L8dHfRkpT_US_en_US?uid=m5y4ch1y

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx

Account Recovery

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-return/find-last-year-tax-data-file-tax-file-computer/L0XJvPaJr_US_en_US

https://ttlc.intuit.com/turbotax-support/en-us/help-article/data-systems/find-tax-data-file-mac/L4VNGm33S_US_en_US?uid=m6guhab0

You can get a free transcript from the IRS or for a fee of $30, an actual copy of your tax return.

https://www.irs.gov/individuals/get-transcript

https://www.irs.gov/pub/irs-pdf/f4506.pdf

@Sbelt64

Where do I find my AGI?

https://ttlc.intuit.com/community/agi/help/how-do-i-find-last-year-s-agi/01/25947

Your 2024 tax return shows your 2024 Adjusted Gross Income  (AGI)  If you filed a joint return then the AGI is the same for each of you.

Form 1040        line 11

If entering the amount from your 2024 tax return does not work, then try entering “0” instead.  If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

You can get a free transcript of your past return from the IRS:  

https://www.irs.gov/individuals/get-transcript

Note: If you filed late or amended your return, your correct 2024 AGI may not be in the system. 

https://ttlc.intuit.com/questions/1944348-how-do-i-print-and-mail-my-return-in-turbotax-online

Note:  If you mail your federal return, you will also need to mail your state return.  You will not be able to e-file your state return.

https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online/00/26258

it is a good idea to use a mailing service that will track it like UPS or certified mail.  Then you will know the IRS received it.

@Shoprite1

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@ MarcoZ wrote:

I just received a letter from the IRS stating I hadn't had my taxes filed. I wanna know how this could happen 

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What kind of tax return and for what tax year?   Was it a 2025 personal tax return (Form 1040) that was due April 15, 2026, or was it a S-corp or partnership tax return that was due last March?  Or was it a prior year?

If it's a personal tax return, was it prepared Online?   If so, log into your Online TurboTax and go to the Tax Home (it may open there.)   What term is used there for the status of your Federal return--accepted, rejected, printed, started, ready to mail, or something else?

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@ Elihinish wrote:

I tried to file taxes and got charge once for 83 something and another for 64. I only filed the 2025 taxes. I shouldn’t have gotten charged the 83 whatever 

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 If you filed both a Federal return and a state return, there is a separate charge for each.  If you filed after March 1, the standard fee in Online TurboTax for Deluxe Federal is $79 (plus possible sales tax) and the fee for a state return is $64.

This is mainly a user community forum.  No one can see your account or fees here.  If you need to discuss your fees with TurboTax, here's how to reach them:

TurboTax Customer Support

https://ttlc.intuit.com/turbotax-support/en-us/contact/

Hours 5AM-5PM Pacific

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@jessicacarrillosierra wrote:

I was not expecting the charge it was supposed to come out of my tax return! You had no authorization to pull from my account return my money!

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This is mainly a user community forum, but we can tell you what likely happened.   If you chose to pay your TurboTax product fees out of your refund, and if the refund has been delayed for longer than usual, then TurboTax would ultimately want to be paid.   They should have sent you emails asking you to go ahead and pay, and if you didn't, they go ahead and debit one's bank account.  See if any emails ended up in your spam/junk folder.   See this FAQ for a more-detailed explanation:

FAQ:  Why was my bank account auto-debited for the TurboTax fees?

https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...

If you need to speak to TurboTax Support:

https://ttlc.intuit.com/turbotax-support/en-us/contact/

5AM-5PM Pacific

 When was your divorce finalized? 

You can deduct alimony paid if the divorce was finalized by the end of 2018.   If the divorce was finalized after 12-31-2018 the alimony paid is not deductible.

Go to Federal>Deductions and Credits>Other Deductions and Credits>Alimony Paid

@Raazia