Customer support phone number

That contact us page has no means on it to contact anyone.  It's basically blank.

@Tay4896 

Did you e-file your tax return and was it accepted?

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

Use this TurboTax website to check the status of an e-filed return and if it was either accepted or rejected - https://turbotax.intuit.com/tax-tools/efile-status-lookup/
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

What is the status of your tax return and/or tax refund?

@Terence1940 E-filing with TurboTax has basically shut down for the 2018 tax year; you will need to print and mail your return. 

If you want to file (print and mail) your 2018 return at this point, you will need to use a 2018 desktop version of TurboTax. See https://turbotax.intuit.com/personal-taxes/past-years-products/

If you need to contact Support, use the link below during regular business hours.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Turbo Tax is currently offering an early filling discount, so you would receive the discount off of the product you select. 

Turbo Tax wants to remind users that you can currently receive the discount, but if you wait the discount would not be able to be applied. 

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@jbept2sa wrote:

I am trying to do my 2018 taxes. I filed my 2019 taxes with you guys. I followed the prompts to buy the software to do my 2018 taxes. When I went to go open the download to start my 2018 I saw that it said 2019 taxes, I already paid, and need the 2018 software to do this. I do not want to be charged twice. Is there a way you can send me the 2018 version I wanted or credit me for the unopened download? I do not want to pay twice for something that I did not order. I enjoy doing business with turbo tax and would like this to be resolved so we can continue a wonderful business relationship.

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Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp

To complete a 2018 tax return using TurboTax you will need to purchase, download and install on a personal computer one of the 2018 desktop editions from this website - https://turbotax.intuit.com/personal-taxes/past-years-products/

A 2018 tax return can only be printed and mailed, it cannot be e-filed.

@yysu934 Just to clarify, are you unable to access your TurboTax account because you no longer have the username or password?

Please click the link below that corresponds with the version of TurboTax that you used to file your previous return.

How do I access my password-protected TurboTax Desktop file if I forgot the password?

I forgot my password in the TurboTax CD/Download software

Forgot your TurboTax Online User ID or password?

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@Jim113 wrote:

Recevied this message when attempting to efile:  The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending.  To ensure you have the latest version of Turbo Tax, wait 24 hours to update your program automatically.  If you still can't yransmit your return, go to www.support.turbotax.com for a solution or workaround.  In some cases, you may need to file your return by mail.  - 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be Between 10 and 10 digits.

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See this TurboTax support FAQ for this error - https://ttlc.intuit.com/community/bugs-and-error-messages/help/why-am-i-getting-601errv-5-custhdr-17-invalid-sms-number-contains-invalid-digits-when-trying-to/01/27035

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@Weedy1972 wrote:

Is Form 1310 ready yet? I can't complete the taxes because it says this is not complete

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Form 1310, Stmt of Person Claiming Refund Due a Deceased Taxpayer is scheduled to be available on 02/25/2021 (subject to change)

You cannot delete your income tax return, however, you can clear any data you entered, as long as you haven't paid your TurboTax Online fee (or registered a cost-free version).  

Once you've paid or registered, we're required to store copies of your return.