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I've been using TT since around 2000. I haven't had this issue before and when I called for support it was not a good experience. This has been beyond frustrating.  I will be switching to H&R next year.     

TurboTax website for the desktop editions - https://turbotax.intuit.com/personal-taxes/cd-download/   Notice under the quoted price for each edition - Includes 5 federal e-files Includes 1 state download State e-file sold separately

If you don't see the option, you may need to wait until the form is officially released in the software.  Probably  the IRS hasn't accepted your return yet, so you'll have to wait until the IRS accepts your return.   It's best to wait until your original return is accepted and processed before filling, as doing so earlier may cause potential issues.  

Since your form has taxes withheld, but no income to offset those, it will need to be entered a different way to clear the error.  Go ahead and remove the 1099-G from your return and then enter the amount of taxes on the 1099-G following these steps:   Go to the Deductions and Credits section in TurboTax in the Personal section. Scroll down to Estimates and Other Taxes Paid, then select Other Income Taxes - by clicking Start to the right of it Scroll down to the Other Income Taxes Paid in 2025 section and select Start for Withholding not already entered on a W-2 or 1099 Select Yes for "Do you have any tax withholding you haven't entered yet?" Enter the Federal withholdings in its box then select Massachusetts for state withholdings and enter the amount of MA withholdings from the 1099-G.  Select Continue. The information from the 1099-G is already in the hands of both the IRS and Massachusetts, so they will be able to match it up with the information on your return.  You will also be able to file your Federal Return electronically now, but the Massachusetts return will end up needing to be filed by mail.  TurboTax will provide you with directions on how to go about sending your state return by mail when you go to check out.  

According to the Missouri Department of Revenue, if you have a balance due on your Form MO-1040, mail the return, payment, and all required attachments to:   Department of Revenue P.O. Box 329 Jefferson City, MO 65105-0329   If you have a refund or no amount due, mail the return and required attachments to:   Department of Revenue P.O. Box 500 Jefferson City, MO 65105-0500   Here are the instructions for Form MO-1040 for reference.    

Did you e-file your state tax return and was it accepted? Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.   You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large button labeled "Transmit my returns now".   After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.   Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.   To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product. If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/track-state-refund/L3jgO8PGs_...

I just encountered this bug. Fortunately for me, I have another credit card with an expiration month below 09. Seems like an easy bug to fix. I've been a Windows developer for many years, and I'd have it fixed in minutes. Heck, I bet AI could fix it in less time that it takes me to type this message. Instead, here we are many months later, right in the middle of tax season, with no fix forthcoming.   PS - to Catina: Boo on you for proffering the same useless solution for this over and over in various posts. 

If you filed your2024 tax return as Married Filing Jointly then the 2024 AGI is the same for the both of you.   If the IRS rejects your return for the 2024 AGI then enter a 0 (zero) for the both of you and e-file the 2025 return again

I'm not trying to be disrespectful as Turbo Tax is a great program and well worth the cost, your answer given does not cover the statement I previously made. The program as previously stated asked me if this was the  state tax return I wanted my free state efiling and would not show me the state info until I answered, then charged me anyway the $25.00 filing fee so there really is no free state fee as advertised with this software.  You note that there is also a $25.00 fee in this particular case for preparing the state tax? Is that not what the purchase fee is when I purchased the software for federal and state taxes,  and there is no language at that time within the program saying there is a "Preparing fee".  May I ask if you could have your IT department download the software to see what I am saying,  I suspect this was an auto-generated answer from you. Thank you. 

Thank you Amy.  Very helpful.  How can I see how TurboTax desktop arrived at the number entered on Sched E line22?  This should be a combination of previous years' "passive" losses and any loss on the sale, right?  Is there a worksheet that supports this number?   Thanks again for your help! mark

I am having the same problem, but if I click on VIEW and then click on FORMS, and then click on Form 1040, it shows our itemized deductions were used rather than the standard deduction.  The program has a major bug and I am pissed off.  Intuit needs to guide us about what to do.  I don't dare send in a tax return that is different from what the program is saying is on that return.