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Please see this article for all of the Mac OS and other requirements for tax year 2025 if you haven't already, to ensure that your Mac meets all of the requirements for this year.    If you get to the screen that asks for your "keychain", it is asking for the password that you set for access to the computer.   In the alternative, if your device can't run TurboTax Desktop, TurboTax Online is a browser-based option that works regardless of the specific macOS version.    In addition, for the best experience, ensure your browser (Safari, Chrome, Firefox, or Edge) is updated to the latest version. Chrome generally works well with Mac. Clearing cache and cookies often helps as well.   If you have tried all of the troubleshooting steps offered and are still unable to install your product, please click here for information to contact TurboTax customer support.   @DoninGA  @twylajvanb  @CaddyGrn  @Keithwatso     

Thought I was going nuts today.  I'd add non-cash items and they'd disappear when I edited another charity.  Started saving a lot.  I hope the fix doesn't kill my work today.  I even have a charity with an empty name.  When I delete it, all my non-cash contribution forms disappear, even though they aren't associated with (Blank).   Oh, and be careful if you leave the form view and select a charity which has cash and non-cash.  If you created non-cash in the form view, be sure to check the non-cash donations on the very first screen, otherwise they will disappear.

Millions of e-files have been in pending on servers since early January.  The IRS just opened yesterday on 1/26 to begin to accept/reject e-files.   It will take several days of that backlog to clear up.   You will always find someone whose e-file was randomly accepted before yours and someone whose e-file was randomly accepted after yours.   Watch your emails.   When you e-file your return you will get two emails from TurboTax.  The first one will say your return has been transmitted; the second one will tell you the IRS has accepted  or rejected your federal e-file.  If you filed a state return, there will be a third email (usually a day or two later) that tells you if the state e-file was accepted or rejected.   Check your e-file status:   https://turbotax.intuit.com/tax-tools/efile-status-lookup/  

To enter, change or delete a refund from the prior year applied to this years taxes (Federal, State, Local) - Click on Federal Taxes (Personal using Home and Business) Click on Deductions and Credits Click on I'll choose what I work on (if shown) Scroll down to Estimates and Other Taxes Paid On Income Taxes Paid, click on the start or update button

If the W-2 was imported but the file is corrupted and cannot be opened, you may have to enter the W-2 by hand.   At the screen How would you like to add your W-2, select Type it in myself.   You also may be able to Snap a photo of your W-2 with your phone.   W-2's should be made available by employers to their employees by January 31.  

I had this same problem, and after spending 3 sessions on the phone for a total of over 3 hours with 3 different Turbo Tax experts (the last one being extremely helpful and effective - shout out to James), I have an answer. If you need to amend your 2023 tax return, and you used the Turbo Tax online version, you CANNOT amend your return online. It is impossible. I was told that any amendment prior to 2025 must use the desktop Turbo Tax version for the year you are amending. For me, that meant that I needed to purchase the 2023 desktop version of Turbo Tax. This is not something I ever would have found out if not for calling a Turbo Tax expert multiple times. Now, I am left seeing if I can actually figure out how to amend my return (especially without having to input again all of my information. Good luck, out there. You'll need it,

After completing the first import, log out of your bank's portal.  If you're using TurboTax Online, clear your Cache and Cookies.   In the Investments section, choose 'Add Investments' and start the process to sign in to your institution with the second set of credentials for importing.   @Polkadot1     

We'll automatically generate and fill out Form 8606 (Nondeductible IRAs) if you reported any of these on your tax return: Nondeductible contributions made to a traditional IRA Distributions from a traditional, SEP, or SIMPLE IRA that had nondeductible contributions (not including rollovers, conversions, recharacterizations, qualified charitable distributions, one-time distribution to fund an HSA, or return of certain contributions) Conversions from a traditional, SEP, or SIMPLE IRA to a Roth IRA Distributions from a Roth IRA (other than rollovers, recharacterizations, or a return of certain contributions) However, you'll have to download and print Form 8606, manually fill it out (instructions), and print and file your return, if any of these three situations apply to you: You received a distribution from an inherited traditional IRA that had nondeductible contributions. You transferred an inherited plan account to a Roth IRA. You received a distribution from an inherited Roth IRA that was not a qualified distribution. How to Trigger form 8606 in TurboTax