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Here are some things you can check.   Sounds like there may have been problems in the install.  Here are some things to consider.   Make sure your computer meets the minimum system requirements. Verify that you have administrator rights. Turn off file sharing by going to the Apple Menu > System Preferences > Sharing. Then, uncheck all options under the Services tab. This will stop your computer from sharing any files. If needed, remove and reinstall TurboTax for Mac. Allow cookies and pop-up windows. If you’re asked to grant access to your confidential information, enter your Mac password and select Always Allow. From the Apple menu, choose System Preferences > Security & Privacy > General. Select the Lock to make changes. Then select the App store and identify developers under Allow applications downloaded from (if you're unable to choose it, select the lock icon and enter your admin password). Temporarily turn off your firewall and virus-detection software as well as any other program that connects to the Internet, such as email or web browsers. Remember to turn your security software back on after the download is complete. Try this steps for updating the program once the installation is complete.   Make sure you're running the program from the Applications folder, not from a mounted virtual drive or CD (if installing tax year 2023 or a previous version). Wireless connections can be problematic. We recommend updating over a wired, broadband connection. If you don't have access to broadband, try restarting your wireless router. Empty the Trash. Force the update to download and install. If you're still having problems, turn off your computer, then your router, and lastly your modem, in that order. Wait a minute or two, then turn your modem back on. Wait another minute, then turn your router back on. Once your router is back up, turn your computer back on and try updating again.

Form 540NR is a nonresident California state return.   You might check your W-2s or any other information returns (e.g., 1099s) to see if they have entries in the state section indicating California-sourced income or withholding.   If there is no California-sourced income or withholding, no deductions or credits or additional taxes, then you could just choose not to e-file the return when you are in the File section.   As a nonresident, you pay tax on your taxable income from California sources. See this California webpage for more information. Sourced income includes, but is not limited to: Services performed in California Rent from real property located in California The sale or transfer of real California property Income from a California business, trade or profession @johntdf 

That code means you are entering an invalid license code. Make sure enter exactly the 16-character combination of letters and numbers you received for the license code.   You will have to contact TurboTax support for assistance with this problem.  Here is a link:  Turbo Tax Customer Service 

This is definitely helpful but I agree, is it new? Turbo Tax has never prompted me to do this before and I've always submitted my taxes this way in the past. Also, it's not clear from that link which receipts need to be submitted. Is there a certain threshold for a total amount? For each individual gift? Thanks for this.

 You will be able to access the 2023 return you started by using the exact same account and user ID that you used when you started it.   But you can no longer use online software for any further changes.       Start a 2024  return online and enter some personal information  so that the menu on the left opens up and lets you access your past year returns.   Online tax preparation and e-filing for 2023 returns is now permanently closed.    Now it is too late to use online software or to e-file. If you have any changes/corrections at all to make to your 2023 return, you now have to complete it using desktop software, which you must download to a full PC or Mac  (not to a mobile device).Then you need to print, sign and mail it.   https://ttlc.intuit.com/turbotax-support/en-us/help-article/printers-printing/finish-prior-year-return-started-turbotax-online/L9Oe4M90A_US_en_US?uid=m68tffpe   If you already paid for your online software you can ask customer support for a download of the desktop software.   They are available from 5 a.m. to 9p.m. Pacific time daily   https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number     If you are getting a refund, there is no penalty for filing late.  If you owe tax due, then file and pay the amount due as shown on the Form 1040, but expect a bill later from the IRS for the penalty and interest you will owe.  Only the IRS will calculate this—TurboTax will not calculate it.     When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.   Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.

If you are trying to import your Form W-2 into TurboTax you can follow the instructions below.  If you are asking about downloading your Form W-2 from you employer, you will have to ask your employer for those instructions.   As Xmasbaby0 mentions above, you will need your W-2 to do this.   If you are using TurboTax Online  you can: Sign into your return Click on" Pick up where you left off" Click "Search" at the top right of your screen In the search box, type "W-2" Click on "Jump to W-2"               (See screenshots below for additional guidance) Click on "Add a W-2"  On the next screen if you do not want to upload your W-2 click on "Import W-2"   Follow the TurboTax screens and answer all follow-up questions If you are using TurboTax Desktop, you can: Open or continue your return Click "Search" at the top right of your screen In the search box, type "W-2" Click on "Jump to W-2"               (See screenshots below for additional guidance) Your screen will say "We'll start with your W-2", click the box "Work on my W-2" want to file Your screen will say "Let's Start With a Bit of Info From Your W-2" , enter your Employer ID from Box b of your W-2" Click on "Continue" You can select to upload your W-2. Follow the TurboTax screens and answer all follow-up questions.   Click here for additional information regarding editing your Form W-2.   Click here for additional information on importing your W-2.    Click here for additional information on manually entering your W-2.

Code 1 D in box 7 of your 1009-R means an early distribution for Annuity payments from nonqualified annuities and distributions from life insurance contracts that may be subject to section 1411 taxes.     Refer to TurboTax Help article What do all the codes in Box 7 of the 1099-R mean?   You will need to contact the payer to request a corrected Form 1099-R.   Refer to the IRS article What to do when a W-2 or Form 1099 is missing or incorrect for more information.          

The update now includes the expanded information for better clarification. Thank you for the clarification dmertz.   As an additional side note, the reduction of the self employment net profit before applying the self employment tax is because Congress was trying to give self employed taxpayers a small break by reducing the self employment income by 7.65% (the total social security and medicare tax combined paid by employees) before calculating their self employment tax. 1 minus .0765 = .9235 All net self employment income is now reduced by taking the total net profit x .9235 which produces the actual income used by the SSA. Please update if you have more questions or need further assistance and we will help.   @Casey007 

If you submitted your ITIN application along with your tax return by mail, and was postmarked before the April 15th deadline, you do not need to file for an extension. The postmark date on your envelope will be marked on the IRS system as a timely return, and no further action need to be taken. 

It is possible your state tax refund is not taxable, if so it wouldn't show on Schedule 1. It would not be taxable if you did not itemize your deductions on your federal tax return in the year the refund pertains to. It also may not be taxable even if you did itemize your deductions, depending on multiple factors. TurboTax will ask you questions to determine the taxability of the refund when you enter it in the program.

Did you use the Desktop program you bought or accidentally get into the Online web version?  Are you on Windows or Mac?  If you used the Desktop program your tax return file ends in .tax 2024 and should be in your Documents. or search your computer for all files ending in .tax or .tax2024.   I would open your return and save it again with a name and locations you can find again.  Go up to File-Save As.  And save the PDF file too.    You should also make a backup and copy it to a flash drive or a backup drive.    Do you use One Drive?  That can save your return in a different spot.     You need to have the data file ending in .tax2024 on your computer to transfer into 2025 next year, either to Online or the Desktop program.  

Please clarify your question. Do you have a 2023 tax return that you filed last year? Do you have s copy of that file? Are you trying to file the 2023 tax return now? What income do you need help with? Please contact us again to provide some additional details.       

Hi there Maya, thanks for your response. I did not enter it again but when I originally entered HSA contributions, the amount owed went up and did not go back down when I entered that the HSA funds were used for medical expenses only. From everything I'm reading, the system should correct at this point, but it is not in our case. Do you know why we would owe more with a contribution to an HSA account?