All Posts
17m ago
Go to this NC website for payment options - https://www.ncdor.gov/file-pay/collections/payment-options
18m ago
Was charged for upgraded product when didn't use/need to. Customer service was zero help and were rude/ignorant.
18m ago
Sounds like something got stuck. You can try these things:
Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
Clear Cache and Cookies: This removes old, ...
See more...
Sounds like something got stuck. You can try these things:
Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
Restart the Browser: Close all open windows of your browser entirely and then reopen it.
Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.
18m ago
The summary page may not reflect the actual data for the listed topics. If you are satisfied with your entries, you can ignore the summary page.
If you wish to test this, run a Final Review to ...
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The summary page may not reflect the actual data for the listed topics. If you are satisfied with your entries, you can ignore the summary page.
If you wish to test this, run a Final Review to allow TurboTax to show you what information may be missing from this topic. From the left column of TurboTax Online, choose "Final Review." You can run this review as many times as needed as you encounter issues when working on your return.
It's also possible this is browser-related. Please log out of TurboTax Online, refresh your browser, and clear your cookies and cache. Then restart your browser and log into TurboTax again. Or try a different browser.
For more help, please see:
How do I delete cookies?
How to clear your cache
18m ago
Once your return is filed, TurboTax has no control over the processing or the timing when the IRS releases your refund.
Your refund could be offset. The IRS and State Governments have the abil...
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Once your return is filed, TurboTax has no control over the processing or the timing when the IRS releases your refund.
Your refund could be offset. The IRS and State Governments have the ability to offset a refund to pay for certain past due debts. You generally will receive a letter stating what the offset was for. The IRS provides a toll-free number, (800) 304-3107, to call for information about tax offsets.
Here are a few FAQs to help you track your refund: When will I get my federal tax refund? How do I track my state refund? Why does Where's My Refund say "approved" but TurboTax still says "accepted"?
Why do some refunds take longer than others?
What if my IRS refund is taking longer than 21 days?
18m ago
Federal and state refunds come from completely separate entities. There is no rule as to which one will come in first or how long it will be between their arrival in your account.
TurboTax giv...
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Federal and state refunds come from completely separate entities. There is no rule as to which one will come in first or how long it will be between their arrival in your account.
TurboTax gives you an estimated date for receiving your refund based on a 21 day average from your date of acceptance, but it can take longer. “21 days” is not a promise from TurboTax or the IRS.
First, check your e-file status to see if your return was accepted:
https://turbotax.intuit.com/tax-tools/efile-status-lookup/
Once your federal return has been accepted by the IRS, only the IRS has any control. TurboTax does not receive any updates from the IRS. Your ONLY source of information about your refund now is the IRS.
You need your filing status, your Social Security number and the exact amount (line 35a of your 2025 Form 1040) of your federal refund to track your Federal refund:
https://www.irs.gov/refunds
To track your state refund:
https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/track-state-refund/L3jgO8PGs_US_en_US?uid=lt447ebr
If you chose to have your TurboTax fees deducted from your federal refund, that will take some extra time, while the third party bank handles the refund processing
https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/refunds-take-longer-others/L14YlqFrH_US_en_US?uid=lexdr7zh
.
https://ttlc.intuit.com/turbotax-support/en-us/help-article/tax-refund/irs-refund-taking-longer-21-days/L2vRAJbdU_US_en_US?uid=lexe7lst
If you are getting earned income credit on line 27 or additional child tax credit on line 28 You are subject to the delay required by the PATH act. Do not expect your refund before early March
https://ttlc.intuit.com/turbotax-support/en-us/help-article/internal-revenue-service/federal-refunds-delayed-due-path-act/L5jnQJsBi_US_en_US
Note: “Accepted” is not the same as “approved”. TurboTax tells you the e-file was accepted if the IRS deems that there is enough information on the return for them to take it in for processing. Only the IRS can approve of the refund, which is a later stage of processing. If the IRS approves your refund they will provide a date for the refund to be issued.
FROM THE IRS WHERE’S MY REFUND SITE:
https://www.irs.gov/wheres-my-refund
How it works
Where's My Refund shows your refund status:
Return Received – We received your return and are processing it.
Refund Approved – We approved your refund and are preparing to issue it by the date shown.
Refund Sent – We sent the refund to your bank or to you in the mail. It may take 5 days for it to show in your bank account or several weeks for your check to arrive in the mail.
@Rios1020
19m ago
Sounds like something got stuck. You can try these things:
Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
Clear Cache and Cookies: This removes old, ...
See more...
Sounds like something got stuck. You can try these things:
Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
Restart the Browser: Close all open windows of your browser entirely and then reopen it.
Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.
19m ago
Please refer to this help article for guidance on locating your .tax2025 tax file. If you are using TurboTax Desktop, it will be saved on your computer drive.
20m ago
Here is an FAQ: How do I print and mail my return in TurboTax Online?
20m ago
Topics:
22m ago
When you scroll to the bottom of the page using the link below you will see the situations that allow filing free and those that will require an upgrade.
TurboTax Online Page
22m ago
How do I find out if TurboTax sent a refund check out.
We were able to locate it; the deposit amount was actually $577.32 after TurboTax took their fee. It was returned on April 8th for no account fou...
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How do I find out if TurboTax sent a refund check out.
We were able to locate it; the deposit amount was actually $577.32 after TurboTax took their fee. It was returned on April 8th for no account found. You will need to reach out to TurboTax on how to proceed with getting the funds. Please let us know if you have any further questions. Have a great day!
Topics:
22m ago
I haven’t received my tax refund and I was wondering if there is something you could tell me or help with.
22m ago
You will find that estimated payment in the Deductions and Credits section, then Estimates and Other Taxes Paid. Choose Visit All. Find the Payment with Extensions section and look for the extension...
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You will find that estimated payment in the Deductions and Credits section, then Estimates and Other Taxes Paid. Choose Visit All. Find the Payment with Extensions section and look for the extension payment.
23m ago
Yeah....the 6-digit IP-PIN is different from the normal 5-digit filing PIN. The other posts here, have detailed the special place where you enter the IP-PIN.
24m ago
It is possible the IRS does not have your 2024 AGI for your Social Security number in their database.
Enter a 0 (zero) for the 2024 AGI and e-file the 2025 tax return again.
25m ago
We are still filing married joint
Topics:
25m ago
Sounds like something got stuck. You can try these things:
Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
Clear Cache and Cookies: This removes old, ...
See more...
Sounds like something got stuck. You can try these things:
Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
Restart the Browser: Close all open windows of your browser entirely and then reopen it.
Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.
26m ago
If you still experience the issue, please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you...
See more...
If you still experience the issue, please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service: Turbo Tax Customer Service
27m ago
It depends. Report your timeshare sale using the investment income section. The sale is reported and timeshare property is not eligible for a tax free exchange. The fact that you reinvested into anot...
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It depends. Report your timeshare sale using the investment income section. The sale is reported and timeshare property is not eligible for a tax free exchange. The fact that you reinvested into another timeshare is not relevant for your tax situation.
To enter your sale in TurboTax, follow these steps.
Open or continue your return.
Navigate to the investment sales section:
TurboTax Online/Mobile: Go to investment sales. If using this application, make sure it is open
TurboTax Desktop: Search for investment sales and then select the Jump to link.
Or Personal Tab > Continue > I'll choose what I work on > Scroll to Investment Income > Select Stocks, Cryptocurrency, Mutual Funds, Bonds, Other
Answer Yes to the question Did you sell any of these investments in 2025?
If you land on the Investment sales summary or Your investments and savings screen, select Add More Sales or Add investments.
Click this link for more information. Where do I enter Investment Sales?