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You can correct both your Email and Phone number.  On the left sidebar. Scroll down and select Intuit Account Six boxes will appear Click Sign in & security Your account information, including Phone number and Email are available to be updated. If the email address is no longer active and you are unable to log in, you can complete the Account Recovery Request Submission Form.  

@JamesG1, if I report using the method you describe it does not populate the correct line on the MI-1040 form (need to populate line 30 as shown in my initial post).   I understand that I can't e-file for Michigan, but that is okay. The issue is that I can't even edit the form to enter the correct number and calculate correctly (see screenshot in my initial post). This was supported last year and it's very disappointing to have this issue now. I have been using TurboTax for over 20 years; it's sad to end the use over such an issue.   Is there any way to report this to the development team? (@PatriciaV @JamesG1 @CesarJ) 🆘 Other relevant threads: where-is-the-location-to-enter-my-michigan-flow-through-withholding-tax-for-my-s-corp-k-1 michigan-taxes-paid-by-flow-through-entities  michigan-flow-thru-entity-tax 

For Windows…..What I would do on the old computer, is copy the whole Turbo Tax folder that is under your Documents. That should be where the .tax files and pdf files are stored. Also if you haven't done it, I would open each year in the program and save it as a pdf file, go to FILE - SAVE TO PDF so you don't need the program installed to view your return. Copy that folder to a flash drive or best yet is to burn it to a CD or DVD and then you will have a backup of them. Then on the new computer copy the folder (or files) from the flash drive to your Documents folder. You only need the tax return data file ending in .tax2024 to transfer into 2025. You can't transfer the programs. They have to be installed from the CD or Download. You don't need to install older programs unless you need to amend or you didn't save the pdf file. And they only support the last 3 years. If you install an older year you won't be able to update it or download any state programs, so you won't be able to open your return. You need to copy the data file ending in .tax2024 from the old computer or from your backup. On Windows it should be in your Documents then in a Turbo Tax subfolder. Or search your whole computer for all files ending in .tax or .tax204. Copy it to your Documents on the new computer. See this article on how to move your tax return to another computer……. https://ttlc.intuit.com/community/tax-data-file/help/how-do-i-move-my-tax-data-file-to-another-computer/00/26128   If you were using OneDrive or some backup program that may corrupt your file.   You need to move your return from One Drive to the Documents folder on your computer.  A lot of people use OneDrive for backing up folders like Documents, and so if you just put the data file in Documents\TurboTax you are actually putting it in: "C:\Users\Username\OneDrive\Documents\TurboTax".

The state tax return information flows from the Federal tax return information in TurboTax, so you may need to delete the state return and start over so that it is set up as Married Filing Separately (MFS) like your Federal return.   To delete the state tax return in TurboTax Online, go to State in the left menu and select the garbage can icon next to the state return.    You can then add it back and let it repopulate with the information from the Federal return, including the MFS filing status.

Even though NYS tax refunds are usually issued within 3 weeks for electronic filing (e-file) with direct deposit, and 4 to 8 weeks for paper returns, many taxpayers might experience delays, especially during peak season.   Please, track you state refund directly to your State Department of Revenue. Click on the link below to contact your specific state: How do I track my state refund?  

You bought a License Code to download and install the Desktop PREMIER version not the Online Premium version.    You can switch to the desktop program without starting over.  You need a full Windows 11 or Mac OS 14 computer to install the Desktop program.   How to get started with the Desktop program, install and activate it https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/download-software-turbotax-com/L7u9oLEkq_US_en_US?uid=luqgvzrd   If you filled out the Online version you can switch to the Desktop program without paying for Online. To continue in the desktop version see this……. https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-the-turbotax-software/00/26129

If you have a Code D in Box 12 of your Form W-2  you should select code D from the dropdown menu. When you are inputting your Form W-2 it says select a letter, and then hit the down-facing arrow and select D from the list. It is for Elective deferrals to your 401(K) plan. And then enter the amount where it says Box 12 - Amount.   To get back to your W-2 screens in TurboTax you can:   Click on "Search" in the top right of your TurboTax screen. Type "W-2" in the search bar. Click on the link "Jump to W-2" Continue through your TurboTax screens to complete your entry and answer any follow-up screens. If you have additional information or questions regarding this, please return to Community and we would be glad to help.

To see what is causing your return to be rejected and find out how to fix it:   Sign in to your account Select the Fix my return button Follow any “fix it” instructions to update the information causing the rejection.  What does my rejected return code mean and how do I fix it? If TurboTax is not letting you continue, you can try the following: Go out of your program and go back in. Clear your cache and cookies. Try a different Web Browser. If you are using TurboTax Desktop make sure all updates have been run on your program. You can do this by clicking on "Online" in the black bar across the top of your TurboTax screen. And then select "Check for Updates". If you have any additional questions or information regarding this please return to TurboTax Community and we would be glad to help.

I tried calling support multiple times but it just takes me to the automated service and says to use "Help" in the online application, no matter which option I select. Under "Help" I don't see any way to have a support chat, only frequently asked questions.    

Yes, you can still enter it, see the steps below to enter it on your return:   Open your return Go to IP PIN On the Identity Protection PIN screen, answer Yes. Select Add and enter your IP PIN in the space provided. Select Continue, then select Done.   If you still need to get one, visit IRS IP PIN for further information on how to get a one.    

No one in this forum can help with that.  We have no involvement in assigning or connecting users with the "experts" for Live Assist or Full Service.   To call TurboTax customer support https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh