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For a direct rollover of a 401(k) to a traditional IRA, the 1099-R should show the total distribution in Box 1, $0 taxable in Box 2a, and Distribution Code "G" in Box 7. This signifies a tax-free rollover, which must still be reported on Form 1040, line 5a (gross) and 5b (taxable, usually $0).   TurboTax is assuming that, if you enter a 1099-R with Distribution Code G in Box 7, and you didn't roll it into a Roth account, you rolled it over into another type of pre-tax retirement account such as another 401K or a Traditional IRA.   See this TurboTax blog for more information about rolling over a 401K.   @MinouCali

 You will be able to access the 2024 return you started by using the exact same account and user ID that you used when you started it.   But you can no longer use online software for any further changes.       Start a 2025  return online and enter some personal information  so that the menu on the left opens up and lets you access your past year returns.   Online tax preparation and e-filing for 2024  returns is now permanently closed.    Now it is too late to use online software or to e-file. If you have any changes/corrections at all to make to your 2024 return, you now have to complete it using desktop software, which you must download to a full PC or Mac  (not to a mobile device).Then you need to print, sign and mail it.   https://ttlc.intuit.com/turbotax-support/en-us/help-article/printers-printing/finish-prior-year-return-started-turbotax-online/L9Oe4M90A_US_en_US?uid=m68tffpe   If you already paid for your online software you can ask customer support for a download of the desktop software.   They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday   https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number     If you are getting a refund, there is no penalty for filing late.  If you owe tax due, then file and pay the amount due as shown on the Form 1040, but expect a bill later from the IRS for the penalty and interest you will owe.  Only the IRS will calculate this—TurboTax will not calculate it.     When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.   Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.  

I read everything and as I have said  I have been having this issues since my "tax expert" said I could check out. I have gotten as far as completing the check out and I get the hit a snag error then I try it again as it sells me to and it won't let me get back to that point.    I've spoken with 3 "experts" and my "tax expert" who did my taxes and I keep getting the same answers..1) clear your cache, do it in incognito, try on the app.on my phone, try my laptop  try my Ipad, I even tried my work Ipad, laptop and cell and nothing. Android phone  HP laptop,  Apple IPad , went back and forth with the "tax expert" until 8pm yesterday and I had to schedule another appointment to speak with her again, but its not until Friday.   At this point,  I don't know what the process is to have this all cancelled and I will take my taxes somewhere else. I have done my taxes with TT since 2019 and last year was the first time I didn’t use TT, but I came back and here we are.

Thank you. This makes the most sense - was trying to avoid inconsistent information between corporate return and personal return but doesn't sound like a solvable problem within turbotax.  Appreciate your help. 

Thank you for your response. I've cleared my cache, cleared my cookies, tried the phone app, tried a totally different computer and nothing is working. I've never had this problem before. There has to be something that can be done. I am computer literate. Please advise.

 The 2024 tax file must be transferred to 2025 before you enter any 2025 information.   How to transfer last year’s return?    https://ttlc.intuit.com/turbotax-support/en-us/help-article/import-export-data-files/transfer-last-year-return-turbotax-online/L279eUvY2_US_en_US?uid=m6ayqk1s     @STOCKPICKER64