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This is a required input that can be found on the back of your NY license.  You can find the number after (not including)  "IDUSA."    For more information, see Where do I find my document number so that I can e-file my New York return?

It's true that you can file a tax return of any complexity for free if you use the TurboTax or Credit Karma mobile app and did not use TurboTax for your 2024 tax return.   https://blog.turbotax.intuit.com/tax-news/e-file-is-now-open-why-you-should-file-your-taxes-early-21087/

@ lashawndowdell10  TurboTax experts are available in this user community.  Most with an Expert badge by their usernames are CPAs and/or enrolled agents.   Ask your question. and one of them may be able to help you with it in this forum..   It would be best if you edited your question title to indicate what your issue is.   Then it will be more recognizable to someone familiar with it and not so generic.   To do that, there is a tiny blue 3-dot icon just to the right of your question.  Click that and then you can choose to Edit.

I clicked on free and never clicked to accept any of the other pop up offers. When I clicked the shopping cart, it was empty. But after the review tab on my taxes, it told me I owed turbo over $100 for federal and state taxes. Didn’t say any plan that I used or specify any tools that aren’t included in the free edition. 

To Enter Form IT-209, go to the New York State section. The form is for "Claim for Noncustodial Parent New York State Earned Income Credit."  Follow these steps to post the form. To post it in TurboTax,  Go  to the State section,  Select New York, Look for "Credits" or "Take a look" In the  New York Credits and Taxes section  Select "Earned Income Credit,"  Indicate you are a noncustodial parent, and  Enter child/support details. 

ok you should, if you don't want Win 11 or online.   Desktop is less than 1% of revenues for Intuit and in decline, their focus is online/live services, they already factored in user loss to competitors with this decision.  Good luck.

What product edition did you end up with?   If not Free Edition, are you in Deluxe or Premium? Check your fees with one of both of these 2 ways.   With your return interview open, in the top right is a shopping cart icon.  Click that and a popup of your fees should appear.  What all does it show?   Or you can try this.  In the left menu column click on TAX TOOLS, then TOOLS.  In the tools window choose the blue button MY FEES.   It may show the same thing as the shopping cart.   Depending on what all you find, we may be able to tell you how to remove something, or possibly downgrade to Free Edition--IF you don't have any situations in your return that Free Edition doesn't handle.

see blog post below, apparently it was as much a business decision as any technical limitation.  Canada is different s/w, different user base (no Mac, still have basic editions), probably legal liability was a consideration.  Canada version lists Win 11 as system requirement but allowed the installation on Win 10 after user uproar last year, US did not.  Intuit has no obligation to support their s/w on an unsupported OS and apparently determined there would not be enough users to make it worthwhile.  Their strategic direction is online, desktop is less than 1% of revenues and in decline.  They could scrap Mac support or desktop entirely in the coming years.   HRBlock/TaxAct made a different decision so you can use them.  Others have solved this with Win 11 VM.   https://ttlc.intuit.com/community/articles/community-news-announcements/turbotax-windows-10-desktop-software-end-of-life/05/3708302  

they didn't just refer to a pension payment as an annuity, which is confusing in itself, but the next screens ask for information (start date, initial cost, etc.) that apply to annuities, not to pension payments.  Not including this irrelevant information then prevents a filer from completing the return and filing electronically.   

ADDENDUM Oh, just thought of this.  If the "3 heads" icon in the upper right corner is still visible, that is another way to sign out.  When you click on the 3 heads, in a dropdown menu there is also a "Sign out" option.    But sometimes the heads icon also disappears when the blue circle disappears.