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There could be a few reasons why you're not receiving the Renter's Credit after entering your Certificate of Rent Paid (CRP) information. Here are some possibilities:   Incorrect or Missing CRP Details – Ensure that all the information on your CRP matches what you entered on your tax return, including the Electronic Certificate Number (ECN) if required. Eligibility Requirements – Some states, like Minnesota, have specific income and residency requirements for claiming the credit. If your income is too high or you did not reside in a qualifying rental property, you may not be eligible. Filing Method – If you're filing electronically, your tax software should automatically process the CRP details. However, if you're filing a paper return, you may need to attach copies of your CRPs. Software Issues – Some tax software may not allow you to file with a Federal Adjusted Gross Income of $0. If this applies to you, you may need to file a paper return.  

Thank you ThomasM125 for your quick response!  Based on your feedback I entered one W2 form with the separate entries for both states.  TurboTax didn’t allow me to è-file the MA return so I will need to mail that return tomorrow.  Thanks!

We cannot see your return.  Once you walk through all the questions and enter the documents you have, then you are ready to file your return. You can then continue through to the end until you transmit your return. 

Where does it tell you that to enter something from your W-2? A screen in the HSA interview does refer to an entry on box 12 on your W-2, but once you entered your W-2, that was enough.   The code W in box 12 of the W-2 is the sum of the contributions that your employer made to your HSA plus what you contributed by means of payroll deduction.   Again, please do not enter this number anywhere else on the return.

The question "Is the 1098 that you are working on is the most recent" should be answered for the 1098 that you received when you refinanced your mortgage in 2024.     The refinance that you did in 2025 is not on your 2024 tax return.

 You will be able to access the 2023 return you started by using the exact same account and user ID that you used when you started it.   But you can no longer use online software for any further changes.       Start a 2024  return online and enter some personal information  so that the menu on the left opens up and lets you access your past year returns.   Online tax preparation and e-filing for 2023 returns is now permanently closed.    Now it is too late to use online software or to e-file. If you have any changes/corrections at all to make to your 2023 return, you now have to complete it using desktop software, which you must download to a full PC or Mac  (not to a mobile device).Then you need to print, sign and mail it.   https://ttlc.intuit.com/turbotax-support/en-us/help-article/printers-printing/finish-prior-year-return-started-turbotax-online/L9Oe4M90A_US_en_US?uid=m68tffpe   If you already paid for your online software you can ask customer support for a download of the desktop software.   They are available from 5 a.m. to 9p.m. Pacific time daily   https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number     If you are getting a refund, there is no penalty for filing late.  If you owe tax due, then file and pay the amount due as shown on the Form 1040, but expect a bill later from the IRS for the penalty and interest you will owe.  Only the IRS will calculate this—TurboTax will not calculate it.     When you mail a tax return, you need to attach any documents showing tax withheld, such as your W-2’s or any 1099’s.  Use a mailing service that will track it, such as UPS or certified mail so you will know the IRS/state received the return.   Federal and state returns must be in separate envelopes and they are mailed to different addresses.  Read the mailing instructions that print with your tax return carefully so you mail them to the right addresses.  

In TurboTax Online, you may be able to Switch Products or Clear Data and Start Over.   Switch Products may be found in the lower left hand corner of the screen if it is available. Down the left side of the screen, click Tax Tools. Down the left side of the screen, click Tools. Select Clear and start over in the center of the screen. See this TurboTax Help.   As long as you have not   submitted payment,  deducted the TurboTax fee from your refund, or  registered your product,  you may erase your return and start from scratch in TurboTax Online. If you have done any of these things, you will need to manually edit your return.   To erase your return and start over in TurboTax Online:   Sign in to TurboTax and open or continue your return, if you haven’t already. Select Tax Tools from the left menu, then Clear & Start Over. Answer Yes to confirm.

Thanks for reporting back. At this point it's best to file and extension, if there's any tax owed. Then file the return by mail.    How do I file an IRS tax extension? How do I fix e-file reject IND-031-04 or IND-032-04?  

Paid Family and Medical Leave (PFML) benefits are generally taxable at both the federal and state levels, depending on where you live. The amount that is PFML taxable distributions refers to the portion of benefits received that must be reported as income on your tax return. If you received PFML benefits, you should have received a 1099-G form, which reports the taxable amount.   If you didn't take PFML, then you likely don't have any taxable distributions related to it. However, if your employer contributed to PFML on your behalf, it’s worth checking whether any amount is considered taxable income

In the Online version, the version is listed under the name 'Intuit TurboTax'.   To view your fees, select Tax Tools from the left menu, then Tools, then My Fees.   In TurboTax Online, you may be able to Switch Products or Clear Data and Start Over.   Switch Products may be found in the lower left hand corner of the screen if it is available. Down the left side of the screen, click Tax Tools. Down the left side of the screen, click Tools. Select Clear and start over in the center of the screen. See this TurboTax Help.   As long as you have not   submitted payment,  deducted the TurboTax fee from your refund, or  registered your product,  you may erase your return and start from scratch in TurboTax Online. If you have done any of these things, you will need to manually edit your return.   To erase your return and start over in TurboTax Online:   Sign in to TurboTax and open or continue your return, if you haven’t already. Select Tax Tools from the left menu, then Clear & Start Over. Answer Yes to confirm.