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Go back over your Illinois state return and on the page titled Here is the income that Illinois handles differently, select Edit next to College savings and prepaid tuition plan contributions.   Click through the questions to remove any entries that are stuck.  Also, check your entries in the other topics under Education as the review message could be referring to any of them.      

it was not an estimated tax payment nor was it tax withholding from my pay. The income statement (1099) was from a small inheritance I received after my mom‘s death and it arrived after I had already filed my 2022 returns and made payment owed on my other income.  Since it arrived so late, it was not reported on my federal or state returns. I received a notice of delinquency from the IRS and paid that amount in 2024

Due Dates: Businesses - Partnerships (including LLCs), C Corps (Form 1120), and S Corps (Form 1120S) January 27, 2025 - Tax season begins January 31, 2025 - Employers send W-2s forms to employees January 31, 2025 - Send certain 1099 forms March 17, 2025 - Tax returns are due for some business types (partnerships and S corporations). Businesses taxed as partnerships (including multi-member LLCs) and S corporations need to file Form 1065 or Form 1120-S, respectively, by March 17, 2025, if they are a calendar year business. If your business uses a fiscal year, you need to file your tax return by the 15th day of the third month following the close of your tax year. For example, if your business uses an April 1 to March 31 tax year, your business tax return would be due June 16, 2025 instead of March 17, 2025. April 15, 2025 - Taxes for C corporations are due. Businesses organized as a C corporation need to file Form 1120 by April 15, 2025, if they are a calendar year business. If your business uses a fiscal year, you need to file your tax return by the 15th day of the fourth month following the close of your tax year. For example, if your business uses an April 1 to March 31 tax year, your business tax return would be due July 15 instead of in April. September 15, 2025 - Deadline for extended partnership and S corporation returns October 15, 2025 - Deadline for extended C corporation returns Refer to the TurboTax article  Every Tax Deadline You Need To Know for more information.

I am sorry you have such a difficult experience, The documents section is just a place to store documents. TurboTax does not use those documents in the program and you have to put your document information in each section either manually or by importing it.   There is an escalation process.  Ask to have a manager call you.  That probably won't happen for a few days.   You might want to file an extension and then file after the problems have been resolved.    

I did not. But because the financial institution sent the 1099 to both me and the IRS, the IRS then sent me a notice of delinquency and told me the amount owed (no penalty) I paid that amount in 2024. I never claimed said income on my 2022 tax returns. 

Try closing TurboTax, clearing your cache and deleting your cookies. Review the TurboTax Help article How to clear your cache and How do I delete cookies? for specific instructions for your browser. Also, reboot your computer.   If you still need assistance, reply back to us.  

Thanks for the response, but this is exactly the kind of canned answer I was hoping to avoid. I’ve already double and triple checked my information. I meet all eligibility requirements and have entered everything correctly just as I have in previous years. Despite that, the discount still doesn’t apply automatically, and support ends up having to manually fix it each time. This isn’t about user error. It’s a recurring system issue that disproportionately affects military filers and has been happening for years. Simply pointing to the blog or walking me through the same checklist doesn’t resolve the underlying problem.