Military Discount not being applied

[adrienvesely]

I requested a callback, waited over 30 minutes, and when I finally received the call, it said I was connected but I sat in silence for five minutes before the call disconnected. I'm currently on hold again, hoping someone is actually available this time.

This issue has been ongoing for years and affects many service members. It’s starting to feel less like a glitch and more like a pattern. Every year, we’re forced to call just to have the discount manually applied to our accounts, with no real support or permanent solution offered for future filings.

Are there any meaningful steps that could help fix this issue such as manually removing affected service members from the system and re-entering their information to prevent future problems? I'm not looking for the usual suggestions like “double check your eligibility” or “call support.” The lack of resolution, combined with the excessive time it takes to even attempt to fix this, suggests the system is counting on people giving up because many value their time more than the money or feel they have no choice but to pay.

[SharonD007]

To ensure that you get the military discount, review your entries in the personal info section. 

1. Open TurboTax
2. Select the dropdown by My info and select Edit
3. Select Edit under Personal profile and check your entries
4. Make sure that you have shown your military status as of December 31, 2024?
5. Make sure that you entered your highest military pay grade in 2024
6. Enter an answer for combat zone or hazardous duty area you served in during 2024
7. Select a state and select Assignment detail

On the next screen you will see the message: Yes! You qualify for our enlisted military discount.

Refer to the TurboTax Blog TurboTax Offers Free Tax Filing for Military Active Duty and Reserve.

[adrienvesely]

Thanks for the response, but this is exactly the kind of canned answer I was hoping to avoid.

I’ve already double and triple checked my information. I meet all eligibility requirements and have entered everything correctly just as I have in previous years. Despite that, the discount still doesn’t apply automatically, and support ends up having to manually fix it each time.

This isn’t about user error. It’s a recurring system issue that disproportionately affects military filers and has been happening for years. Simply pointing to the blog or walking me through the same checklist doesn’t resolve the underlying problem.