Order Confirmation

Forum|Forum|6 years ago
April 17, 2020
1 reply
1 view

I have been charged $110 for both TURBOTAX ONLINE DELUXE TAX YEAR 2019 PREP and

TURBOTAX ONLINE STATE CA TAX YEAR 2019 PREP even though neither service was in the used. As when I see my order details it shows a different total.

TurboTax Deluxe Online

mesquitebean

Level 15

You need to please explain more. You mentioned the Federal and state returns you were charged for and said you didn't use them. Then you mentioned your order detail, but didn't say what products you used, what the "different total" is that you are seeing, and whether you have already paid/filed.

It sounds like you were charged for Online Deluxe. Did you use Online Deluxe to prepare Federal and state returns?

Here are the typical fees in that edition:

Deluxe Federal return $60

State return $50

Optional--pay fees out of the Federal refund: $40 service fee ($45 for California filers, where it is bundled as "Premium Services.)

Are you being charged the extra $45 for "Premium Services" for choosing to pay your fees out of your Federal refund? If so, that optional payment method can be removed prior to filing, and then you can pay upfront with credit/debit card to avoid the $45 fee. We can tell you how to do that.

Have you already paid/filed?

Or check your fees this way:

Log in and open your return.
Go to the left menu column and click on Tax Tools then Tools.
In the Tools window, choose My Fees.

Brandon_GAuthor

Level 2

Sorry for explaining properly. Originally I started out using the Deluxe Edition, that along with the State return gave me a total of $110. However after going to the IRS website, that provided a link to make the total fee zero.

I didn't file when the total was $110, but rather with the total of zero. When looking at the details of my transaction, it shows both the State and Federal returns to be zero.

mesquitebean

Level 15

@Brandon_G wrote:
Sorry for explaining properly. Originally I started out using the Deluxe Edition, that along with the State return gave me a total of $110. However after going to the IRS website, that provided a link to make the total fee zero.
I didn't file when the total was $110, but rather with the total of zero. When looking at the details of my transaction, it shows both the State and Federal returns to be zero.

I'm still not sure what it is that you are wanting to know. In neither of your postings (the original or the followup) did you actually ask a question. Has your credit/debit card actually been charged $110 or not? Or once you saw you were going to be charged, before paying anything did you go to the special IRS-linked TurboTax website (TurboTax IRS Free File Program) and successfully filed for free?

If you successfully filed from the TurboTax IRS Free File Program, there are no fees in that product at its special website.

Or are you saying you actually completed payment for the $110 for Online Deluxe but didn't file it, and then used the free product instead? And if s,o are you saying that your credit/debit card was thus charged $110 by mistake for Deluxe?

Did you end up using the TurboTax IRS Free File Program at its special website?

https://freefile.intuit.com/

Is that the product you used?

The TurboTax IRS Free File Program can be used if you meet ONE of these qualifications:

Your 2019 AGI is $36,000 or less (for Married Filing Jointly returns, combined AGI of both spouses cannot be over that limit), or
You qualify for the Earned Income Tax Credit (EITC); or
In 2019, you served as active duty military (including Reservists and National Guard) with a maximum AGI of $69,000, and you have a military-issued W-2.

Is that what you ultimately used to actually file the return? If so, then your order details should not have any charges. So maybe I'm not understanding what you are wanting to know. More clarification is needed and an actual question, please.

If your credit/debit card account has actually been charged; i.e., if the charge went through and you have actually paid for Online Deluxe at $110, I'll tell you how to phone the folks at TurboTax Support so you can discuss the fee issue with them and let them figure out in a realtime conversation what you are experiencing. They are the only ones who can troubleshoot and correct any fee issues, if needed.