mesquitebean
Level 15

Credit cards

Since you paid for Deluxe, you do qualify for phone support.  Here's how to phone Customer Support for your fee issue.  Be sure to tell them that you actually filed the return using the TurboTax IRS Free File program (don't call it "Free Edition" which is a different product; be sure to call it the TurboTax IRS Free File Program).

 

Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week


FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

Or use this contact form:
https://support.turbotax.intuit.com/contact

 

If you use the contact form, you would indicate you are using Online TurboTax.

Then for the edition, say "Deluxe" because that is what you paid for. (The Free Edition shown there is not the same as TurboTax IRS Free File Program.   If you say "Free Edition" it won't allow phone support.)

For the issue line just say "billing issue" or "fee issue" without quotes.