Level 15

Credit cards

@Brandon_G wrote:

Sorry for explaining properly.  Originally I started out using the Deluxe Edition,  that along with the State return gave me a total of $110. However after going to the IRS website, that provided a link to make the total fee zero. 

I didn't file when the total was $110, but rather with the total of zero. When looking at the details of my transaction, it shows both the State and Federal returns to be zero.

I'm still not sure what it is that you are wanting to know.   In neither of your postings (the original or the followup) did you actually ask a question.    Has your credit/debit card actually been charged $110 or not?  Or once you saw you were going to be charged, before paying anything did you go to the special IRS-linked TurboTax website (TurboTax IRS Free File Program) and successfully filed for free?


If you successfully filed from the TurboTax IRS Free File Program, there are no fees in that product at its special website.

Or are you saying you actually completed payment for the $110 for Online Deluxe but didn't file it, and then used the free product instead?  And if s,o are you saying that your credit/debit card was thus charged $110 by mistake for Deluxe?


Did you end up using the TurboTax IRS Free File Program at its special website?

Is that the product you used?


The TurboTax IRS Free File Program can be used if you meet ONE of these qualifications:

      • Your 2019 AGI is $36,000 or less (for Married Filing Jointly returns, combined AGI of both spouses cannot be over that limit),  or
      • You qualify for the Earned Income Tax Credit (EITC); or
      • In 2019, you served as active duty military (including Reservists and National Guard) with a maximum AGI of $69,000, and you have a military-issued W-2.


 Is that what you ultimately used to actually file the return?  If so, then your order details should not have any charges.  So maybe I'm not understanding what you are wanting to know.   More clarification is needed and an actual question, please.


If your credit/debit card account has actually been charged; i.e., if the charge went through and you have actually paid for Online Deluxe at $110,  I'll tell you how to phone the folks at TurboTax Support so you can discuss the fee issue with them and let them figure out in a realtime conversation what you are experiencing.   They are the only ones who can troubleshoot and correct any fee issues, if needed.