Looks like we've run into an error.

[wrozen]

I chatted with TTax support.  They refuse to take any responsibility to attempt a fix to work with the new Win 11 Pro 24H2 version.  They are waiting on Microsoft to make some change.  I have little to no hope that this will get fixed during early tax season.   btw this is only an issue with Win 11 PRO. TTax works ok with Win 11 HOME version.   Luckily for me I have a laptop with Win 11 Home that where I can run TTax without error.

Awful support, or lack of engineering skills, from TTax in that they won't even attemt a fix.   

[wrozen]

I had 2 version of the Visual C++ feature.  I had to delete the older version and then repair the later 14.40.33810.  That also seems to have fixed the issue.  Unless I missed some notice from Ttax support, it's amazing that TTax could not figure this out.

I still maintain this has been awful support from TTax.   Thx for the solution!!

[Pearlboat]

I have the same error message running windows 11 home 23h2. Build 22631.4751

[Pearlboat]

Downloaded  and installed the C++redistributable  from Microsoft  and problem is fixed.

[kaj4]

I had the same problem with the wrong version of c++. Wasted 4+ hours. Why oh why, would the TT installer install the wrong version of c++? It checks that you have c++. It asks your permission to install c++. And then it installs a version that the software won't work with. I've been using TT for at least a decade, but this stupidity will have me looking at alternatives next year. 

[Yoshibo]

I have Virtual C++ 2015-2022 14.42.34433.0 Redist. (x64) and still keep getting "Hmm, looks like we've hit a snag. We recommend you revisit the last topic you were working on to make sure all your info's correct" when trying to enter into sections - Divs, Int., Cap Gains, and more. I've "revisited" over and over again and there are no errors. I can enter some topics but not others. Happens in all 3 of the returns I'm working on, so I'm not making errors in all 3.  "Premier" downloaded from TT in Dec.  I Really Need Help here.  Thank you!

[bbarreda63]

uninstalling "Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.40.33810" and installing the latest "Microsoft Visual C++ 2015-2022 Redistributable (x64) - 14.42.34433" worked for me.

Downloaded Turbo Tax 2024 today Jan24-2025 did not launch before but with the updated Redistributable (x64) all is working and I was able to open TurboTax 2024. Thankyou for your help

[Everyman]

This problem came back again.  I did the repair as described, and it seems to be working.   Can Intuit please address this issue?

[Pearlboat]

Mine is still working and Turbo Tax did an update.  Not sure if that helps.

[inkedtreasures]

I've been trying to get this to work for 2 hours.  I get it installed "successfully" but when I try to open it I get the error message as above.  Never even got to the point of putting in my license code.  I have tried to repair/reinstall but that didn't work.   I uninstalled, cleaned all my files, hard booted and redownloaded and still getting the error message.  Tried the C++ repair and that didn't work.  Should I uninstall, do the repair and then redownload again???  I am concerned with uninstalling the C++ and then figuring out how to reinstall it as I'm not a computer genius at all and don't want to crash the system.  BTW, I am running Win10 with Norton and Malwarebytes.  So this is not only a Win11 problem.  I have been using TT for probably 15 years or more and never, ever had these kinds of problems with using a CD instead of downloading only.

[kaj4]

@inkedtreasures if you don't have the right version of C++ then you need to uninstall it. Then go to Microsoft and install the correct version of C++. See the version numbers as posted earlier in this thread. Same thing was happening to me until I did that uninstall - reinstall. 

[inkedtreasures]

Nope, I have the correct one.  There is also a bunch of older ones from 2008 to 2013.  I'm wondering if I should uninstall them.  Although these are old enough that they have gone through several years of TT without problems.  I uninstalled the TT program totally, cleaned my files again, did another repair on the C++ file and plan to try to reinstall.  But I'm so annoyed tonight I may wait until tomorrow.  Thanks for the reply.

[Everyman]

I would try the install and then the repair. I think it's the TT install that is bringing with it a bad C++ version.  I had it fixed, then TT updated, and after using it for a couple of hours, closed the program and it didn't open the next time I tried to use it.  So, I went back, did the repair again, and it is running -probably until the next TT update....

As a TT user for decades, I'm shocked that this problem is occurring, is reported here, and has not been fixed by Intuit. But times have changed.  Makes me wonder if it's time to switch tax software.  This situation is really a sign of pathetically bad support.

[Everyman]

PS.  I am on Windows 10, too. Windows 10 Home, Version 2H2, Build 19045.5371.

[CatinaT1]

I am going to suggest these steps below. I think you might be having an issue other users have experienced with installing when using Windows 10.

1. Type "environment" in the windows search bar. 
2. This will bring up "Edit the System Environment Variables" as a match. 
3. Clicking on it takes you to the "Advanced" tab of a dialog box titled "System Properties." 
4. Near the bottom of the dialog box, click on the pushbutton labeled "Environment Variables...". 
5. This brings up a separate dialog box that shows the current values for user environment variables at the top and system variables at the bottom. In the list of user environment variables, you should see both TEMP and TMP, and their current values. 
6. Click on each, then click on the "Edit..." pushbutton. 
7. This brings up another dialog box in which you can change the "Variable value" to "C:\Temp" (be sure to change the variable value, not the variable name). 
8. This folder must, of course, exist for this step to work properly. 
9. OK out of all the dialog boxes and retry the install.     
10. Environment variable changes take effect immediately, so if this is the only change you make, it's not necessary to reboot.