How to enter my store bought code online Turbo Tax website

[CatinaT1]

Here is a FAQ: How do I install and activate my TurboTax Desktop product?

Refer to this TurboTax Help article: Troubleshoot TurboTax for Windows downloading issues  

[DoninGA]

The license code is not used on the TurboTax online editions.

You purchased software to install on your personal computer.  Use the license code to download the software at this TurboTax website - https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/

See this TurboTax support FAQ for entering the license code when installing the desktop software - https://ttlc.intuit.com/turbotax-support/en-us/help-article/license-information/install-turbotax-cd-...

[3baumans]

My computer will not download the Turbo Tax because it is too old. So I am stuck with the online TT which is fine  however I already purchased the Turbo Tax Code from Sam's Club and opened it. So now I will not be able to use it? 

[DoninGA]

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@3baumans wrote:

My computer will not download the Turbo Tax because it is too old. So I am stuck with the online TT which is fine  however I already purchased the Turbo Tax Code from Sam's Club and opened it. So now I will not be able to use it? 

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If you cannot use the TurboTax software you purchased you should be able to get a refund from Sam's Club.