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smcginn40
New Member

I purchased a license at Costco after inputting everything online. How do I finish filing with license code I purchased?

IT is a Deluxe product.
6 Replies
DaraLO
Intuit Alumni

I purchased a license at Costco after inputting everything online. How do I finish filing with license code I purchased?

If you started your 2019 return in TurboTax Online and want to switch to the TurboTax software, follow the steps listed in the following TurboTax FAQ:  How do I switch from TurboTax Online to the TurboTax software?

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donelle14
New Member

I purchased a license at Costco after inputting everything online. How do I finish filing with license code I purchased?

I also purchased a license at Costco.com.  I completed inputting all my information on my desktop app and now turbo tax is charging me as if I did not purchase the license already.  Where do I enter the code so I do not pay two times?

TerukoL
Intuit Alumni

I purchased a license at Costco after inputting everything online. How do I finish filing with license code I purchased?

Turbo Tax fees you are charged will depend on any add-ons you may have selected. You can view a breakdown of your TurboTax charges by signing in to your online return. Once you have signed in and selected to continue your return, select Tools from the My Account drop-down list in the upper right corner. In the pop-up window, select My Fees to get a breakdown of your TurboTax charges.

 

If the breakdown of the fees is inaccurate, please click here to contact our Customer Support Team. Enter "Billing Issue" as the reason for contact. 

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VolvoGirl
Level 15

I purchased a license at Costco after inputting everything online. How do I finish filing with license code I purchased?

You entered into the Desktop program installed on your computer?  On Windows or Mac?  Did the menu items go across the top like File,  Federal,  State,  etc... OR was there a black menu bar on the left side?

 

How much is it trying to charge you?  In the Desktop program there is a 19.99 fee to efile a state return or you can print and mail state for free.

Sagetrail
Level 1

I purchased a license at Costco after inputting everything online. How do I finish filing with license code I purchased?

I installed the Costco license code online and typed in the code again in the service code. The program accepted it but did not give me credit. I paid $70 again. what should I do?

VolvoGirl
Level 15

I purchased a license at Costco after inputting everything online. How do I finish filing with license code I purchased?

Sounds like you were entering it into the Online version and not the Desktop program installed on your computer.   Did it have a black bar on the left side with Tax Home, Previous Taxes and menu items like My Info, Tax Tools that is the Online version.  If you go to a website where you have to enter your User ID and password to open your return, you're using TurboTax Online.

 

The Desktop program has a blue bar across the top with the tabs like Personal Info  Federal  State  Review.  

 

Contact Customer Service
5am-9pm Pacific Time Monday - Sunday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

 

 

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