Sounds like you were entering it into the Online version and not the Desktop program installed on your computer. Did it have a black bar on the left side with Tax Home, Previous Taxes and menu items like My Info, Tax Tools that is the Online version. If you go to a website where you have to enter your User ID and password to open your return, you're using TurboTax Online.
The Desktop program has a blue bar across the top with the tabs like Personal Info Federal State Review.
Contact Customer Service
5am-9pm Pacific Time Monday - Sunday
https://support.turbotax.intuit.com/contact/
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
